Principal Applied AI Engineer

Vaga não está no LinkedIn

🕒 3 dias atrás

🐎 Kentucky – Remoto

🐎 Kentucky – Remote

⏰ Tempo Integral

🔴 Especialista

🤖 Engenheiro de IA

👻 Score fantasma 25%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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GE Appliances, Recreational Living

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1907

🏭 Manufatura

👥 B2C

🛒 Varejo

Manufacturing • B2C • Retail

GE Appliances, Recreational Living, é um provedor líder de eletrodomésticos para casa e estilo de vida. A empresa oferece uma ampla gama de produtos, incluindo geladeiras, fogões, lava-louças, micro-ondas, lavadoras, secadoras, condicionadores de ar e pequenos eletrodomésticos como liquidificadores, cafeteiras e muito mais. A GE Appliances se concentra em fornecer soluções inovadoras e energeticamente eficientes para lares modernos, com tecnologia inteligente e design sofisticado. A empresa está comprometida em aprimorar o dia a dia com eletrodomésticos que combinam estilo e funcionalidade.

Descrição

• Architect, build, and support scalable software solutions powering contact center operations and customer engagement • Establish foundational practices, standards, and processes for AI agent development • Design and create AI agents for FAQs and transactional workflows including order management, repair scheduling, warranty verification, and appliance troubleshooting • Develop conversational flows and decision trees for seamless customer experiences • Translate business requirements into practical AI-driven contact center use cases • Build, train, fine-tune, and improve NLP and intent recognition capabilities • Analyze agent performance and optimize accuracy, relevance, efficiency, first-contact resolution, and customer satisfaction • Design semantic knowledge models and orchestrated AI systems integrating LLMs, tools, and enterprise data sources • Integrate CRM, ERP, ticketing, and other back-end systems to execute customer transactions • Ensure AI tools meet data security, compliance, and organizational requirements • Collaborate with operations, Digital Technology, data, engineering, architecture, and program leadership teams • Provide technical guidance and mentorship to junior engineers • Monitor and troubleshoot production issues and deliver observability tracking of AI agent performance • Improve code quality, test coverage, deployment practices, CI/CD, and DevOps standards • Stay current with emerging AI, NLP, and contact center technologies

🎯 Requisitos

• Bachelor’s or Master’s degree in Computer Science, Engineering, Mathematics or a related field • 7+ years of relevant software engineering experience, including at least 3 years working with AI/ML use cases such as conversational AI or natural language processing in customer-facing solutions • Expertise with at least one cloud platform, such as AWS, Azure, or GCP, particularly for event-driven and real-time architectures • Strong experience with Python or JavaScript • Proficiency designing conversational flows, decision trees, and systems supporting customer inquiries and transactions • Experience building applications powered by large language models, including prompt design, evaluation, and production integration • Proficiency with retrieval augmented generation, embeddings, semantic search, and vector databases • Experience integrating contact center platforms with CRM systems such as Salesforce, Dynamics, or ServiceNow • Hands-on experience developing and optimizing AI chatbots or virtual assistants • Experience with CI/CD pipelines and DevOps practices, including automated testing and deployment • Strong organizational, communication, and problem-solving skills • Experience using work management tools such as Jira or Smartsheet • Deep understanding of customer pain points and how AI can meaningfully alleviate them • Must be authorized to work in the U.S.

🏖️ Benefícios

• Flexible work arrangement coordinated with the leader to balance individual, team, and organizational needs • Equal Opportunity Employer • Disability accommodations available during application