Enterprise Software Implementation Specialist

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🕒 2 dias atrás

🌵 Arizona – Remoto

🌵 Arizona – Remote

💵 $120.000 - $135.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

💻 Engenheiro de Soluções

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geekoffice

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🔌 API

🛍️ Comércio Eletrônico

API • eCommerce

GeekOffice é o time que faltava para você—um parceiro de desenvolvimento de produtos digitais e engenharia. Construímos desde sites personalizados até aplicativos móveis e plataformas completas. Nossa rede de engenheiros, designers e pensadores de sistemas se integra às suas equipes para desenvolver produtos e viabilizar sua estratégia de negócios. O que você faz é importante, deixe-nos ajudá-lo a construir da melhor forma.

Descrição

• Own RTA's largest and most complex customer engagements from signed contract through to confident go-live, serving as the primary customer relationship owner throughout implementation • Coordinate across Sales, Fleet Consulting, Training, Support, and CSM while personally cleaning, compiling, and migrating each customer's data into Fleet360 yourself • Guide fleet managers through high-stakes configuration decisions, catching risk before it threatens a timeline • Personally execute data cleanup, compilation, and migration into Fleet360 for every engagement • Assess data health across multiple workbooks or source systems, spotting incompleteness or structural problems before they become a go-live problem • Build confidence with enterprise customers by communicating proactively, setting clear expectations, and creating trust long before issues ever arise • Maintain a portfolio of 6 to 8 concurrent enterprise engagements at any given time, with every workstream, stakeholder commitment, and open item assigned a real owner and a real date • Hit the agreed go-live date on at least 90% of assigned engagements each quarter, surfacing at-risk timelines with a mitigation plan at least 2 weeks before they slip • Log 100% of customer scope variations in the account record, escalating any that require an addendum within 2 business days of identification • Maintain a customer satisfaction rating of 90% or higher across completed enterprise implementations each quarter

🎯 Requisitos

• 5+ years of experience in a customer-facing implementation, onboarding, or project management role, B2B SaaS strongly preferred • Demonstrated experience managing multiple stakeholders and workstreams across departments simultaneously • Proficient with Microsoft 365, including Excel, Outlook, and PowerPoint, with comfort in nested formulas, multi-condition logic, and multi-tab, interconnected workbooks • Comfortable guiding customers through high-stakes configuration decisions, including conversations with senior fleet and operations leaders • Demonstrated, real-world use of AI tools to increase speed or accuracy in your work, with specific examples you can speak to • Excellent written and verbal communication skills • Fleet, fleet-adjacent, or public sector operations experience preferred, not required. We define this broadly: Direct fleet or asset operations: fleet manager, shop supervisor, maintenance coordinator, or municipal, school, and EMS fleet operations • Fleet-adjacent industries: transportation and logistics, public works, construction or utilities equipment, waste management • Fleet-adjacent software: implementation or onboarding experience with other fleet, asset, or maintenance management platforms • Exposure to SQL or structured databases preferred, not required, including comfort reading relational table structures and writing or modifying basic queries • Bachelor's Degree not required. Relevant experience and breadth of knowledge matters more.

🏖️ Benefícios

• 401(k) with 6% Safe Harbor match (100% vested day one) • Flexible PTO model built on trust and manager-approved time off • Cigna PPO and HSA medical plan options with company contributions ($780–$1,950 annually) • Garner Health HRA program: up to $1,000 individual / $2,000 family reimbursement opportunity • Wellness rewards up to $350 annually • Virtual care and mental health support resources • Company-sponsored benefits including dental, vision, EAP, life, STD, LTD, legal plan, and identity theft protection options • Additional employee perks, wellness initiatives, and discount programs