Field Engineer – Team Lead

🔥 9 horas atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $94.400 - $141.600 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

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GE HealthCare

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1892

🏥 Saúde

💊 Farmacêutico

Healthcare • Medical Technology • Pharmaceuticals

A GE HealthCare é líder em cuidado de precisão, dedicada a oferecer tecnologias inovadoras e soluções integradas que elevam a qualidade dos serviços de saúde. Como empresa independente, tem foco em diagnóstico por imagem, ultrassom e TI em saúde, capacitando profissionais de saúde e melhorando os desfechos dos pacientes por meio de tecnologias médicas avançadas e soluções de cuidado personalizado. Com investimento significativo em pesquisa e desenvolvimento (P&D), a GE HealthCare busca transformar a área da saúde, tornando os hospitais mais eficientes e as terapias mais precisas.

Descrição

• Provide key local customer interface and day-to-day work direction for assigned personnel at specific accounts • Ensure customer satisfaction and Service Excellence according to contract • Perform technical service work for up to 40% of the role • Use customer contract knowledge to ensure obligations are met • Prioritize service, assign personnel, and follow up on commitments • Mentor the team on technical, administrative, communications, and customer-relations matters • Facilitate change management throughout the team • Assist the Service Director with field-engineer workforce planning and deployment • Help drive operational metrics, including debrief delay, service-request closure, PM, FMI, and inventory • Contribute to performance-management activities • Share on-call or service-call escalation • Manage customer relationships at assigned sites • Ensure service quality through frequent customer contact and formal quality reviews • File expense, time, and service reports promptly and accurately • Track and analyze financial performance with the Service Director • Maintain approved parts inventory and manage vendor service delivery in compliance with GEHC policies • Maintain technical knowledge of current standards for safe, effective use of medical equipment • Instruct hospital personnel on equipment operation, diagnostics, effective use, and repair • Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements • Complete one site safety inspection per month • Ensure test equipment is tracked and 100% calibrated on time • Identify and immediately report customer quality or compliance concerns to the Quality Organization

🎯 Requisitos

• Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment, or high school diploma/GED and 8 years of relevant experience • Advanced technical capabilities including troubleshooting, repair, and installation • Must have and maintain a valid Driver’s License • Experience with Web applications and Microsoft suite of products • Legal authorization to work in the U.S.; employment visa sponsorship is not available now or in the future • Ability to be available after hours and/or work a rotating on-call schedule including weekends • Ability to manage multiple, competing priorities while maintaining customer satisfaction • Ability to lift, carry, push, and pull up to 35 lbs. unassisted • Ability to frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, and stand for long periods • Ability to reach at, above, and below shoulder level, flex/extend neck, and have good hand and finger dexterity • Must complete applicable quality and compliance training • Must comply with GEHC quality, safety, regulatory, and documentation requirements

🏖️ Benefícios

• Medical insurance • Dental insurance • Vision insurance • Paid time off • 401(k) plan with employee and company contribution opportunities • Life insurance • Disability insurance • Accident insurance • Tuition reimbursement • Professional development • Relocation assistance not provided • Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)

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