Senior Staff Engineer, Interactive Voice Response – AI/ML

🕒 Setembro 27, 2025

🌽 Illinois – Remoto

🌽 Illinois – Remote

💵 $120.000 - $240.000 / ano

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

🦅 Patrocina Visto H1B

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GEICO

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1936

💸 Finanças

Finance • Insurance

A GEICO é uma conhecida seguradora americana de automóveis, que oferece cobertura a uma ampla variedade de clientes. Como uma das líderes em seguro auto, a GEICO é reconhecida por seu marketing inovador e serviços centrados no cliente, oferecendo opções de seguro acessíveis. A empresa utiliza um site intuitivo para gerenciar apólices e sinistros, aplicando as medidas necessárias de privacidade online para proteger dados pessoais e melhorar a experiência do usuário. Embora tenha foco principal em seguro auto, a GEICO também oferece outros tipos de seguro, incluindo apólices para proprietários de imóveis e inquilinos.

Descrição

• Design, develop, and deploy large-scale distributed AI applications that power customer self-service across multiple communication channels (voice, IVR, chat). • Build and optimize multi-agent systems that enable intelligent, collaborative decision-making to improve automation and customer experience. • Collaborate with cross-functional teams (engineering, product, data science) to translate business requirements into scalable AI/ML solutions. • Ensure system reliability, scalability, and performance through best practices in architecture, testing, and monitoring. • Stay at the forefront of AI and distributed systems research, bringing innovative approaches and tools into production environments. • Utilize programming languages like Python, SQL, and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of Azure tools and services. • Consistently share best practices and improve processes within and across teams. • Serve as a lead member of engineering staff to provide a friction-less customer experience and maintain high standards of protection and availability. • Mentor and guide junior engineers and contribute to technical leadership.

🎯 Requisitos

• Hands-on proficiency with modern AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++. • Proven experience designing, developing, and deploying AI or machine learning models(LLMs) in production environments, with a focus on scalability and performance. • Strong software engineering background with expertise in building large-scale distributed systems, preferably in cloud environment (Azure or AWS). • Demonstrated ability to apply AI/ML solutions to real-world business problems, delivering measurable impact in areas such as natural language processing, speech recognition, recommendation systems, or intelligent automation. • Experience in building products using micro-services oriented architecture and extensible REST APIs. • Experience building the architecture and design (architecture, design patterns, reliability, and scaling) of new and current systems. • Experience with continuous delivery and infrastructure as code. • Experience in leveraging PowerShell scripting. • Experience in existing Operational Portals such as Azure Portal. • Experience with application monitoring tools and performance assessments. • Mentor junior engineers. • Knowledge of developer tooling across the software development life cycle (task management, source code, building, deployment, operations, real-time communication). • Programming experience with Python, SQL, NoSQL databases, Container Orchestration (Docker, Kubernetes), and a variety of Azure tools and services. • 8+ years of professional software development experience within a Python or Java framework. • 6+ years of experience in open-source frameworks. • 6+ years of experience with architecture and design. • 6+ years of experience with AWS, GCP, Azure, or another cloud service. • Bachelor’s degree in Computer Science, Information Systems, or equivalent education or work experience. • At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

🏖️ Benefícios

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being. • Market-competitive compensation • 401K savings plan vested from day one that offers a 6% match • Performance and recognition-based incentives • Tuition assistance • Industry leading training, certification assistance, career mentorship and coaching • Career advancement and personalized development programs • Access to additional benefits like mental healthcare as well as fertility and adoption assistance • Employee engagement and recognition programs • Supports flexibility: workplace flexibility and GEICO Flex program offering ability to work from anywhere in the US for up to four weeks per year