Services Engagement Director

Vaga não está no LinkedIn

🕒 Julho 21

🏄 California, Colorado, +3 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $129.600 - $228.000 / ano

⏰ Tempo Integral

🔴 Especialista

👔 Diretor

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Genesys

SiteLinkedInTodas as Vagas

5001 - 10000 funcionários

Fundada em 1990

💼 Consultoria

🏥 Saúde

🛡️ Seguros

Consulting • Healthcare • Insurance

A Genesys é uma provedora líder de soluções de orquestração de experiências impulsionadas por IA, projetadas para entregar experiências personalizadas em escala. Suas ofertas incluem software completo de contact center, soluções de gestão de engajamento da força de trabalho (WEM) e uma plataforma aberta com arquitetura em nuvem. As plataformas Genesys Cloud CX e EX otimizam as experiências de clientes e colaboradores por meio de automação inteligente e IA integrada, permitindo engajamento contínuo em qualquer canal. Com foco em diversos setores, incluindo serviços financeiros, saúde, varejo, seguros e governo, a Genesys ajuda as organizações a transformar o cenário de interações com clientes e colaboradores. Além disso, o AppFoundry Marketplace oferece aplicativos pré-integrados para ampliar as funcionalidades da plataforma.

Descrição

• Own end-to-end Professional Services revenue strategy across a defined enterprise portfolio, driving growth, expansion, and long-term account value • Build and scale a high-quality services pipeline that accelerates deal velocity and increases platform adoption across strategic customers • Lead complex, multi-solution services engagements that align consulting, implementation, migration, and optimization to measurable business outcomes • Design outcome-driven proposals that quantify impact across AI-powered CX, automation, analytics, and orchestration initiatives • Partner with cross-functional leaders to align services strategy with account plans, lifecycle milestones, and customer success objectives • Influence deal structures and negotiate agreements that maximize customer value, retention, and recurring revenue potential • Guide customers through AI-enabled transformation journeys that improve operational efficiency, experience quality, and digital performance • Ensure alignment between services sold and delivery execution to achieve successful outcomes and high customer satisfaction • Expand services footprint within existing accounts by identifying opportunities for innovation, optimization, and AI enablement • Strengthen executive relationships to drive customer retention, platform expansion, and long-term strategic partnerships • Maintain deep expertise in AI-enabled CX trends, competitive dynamics, and emerging technologies to inform customer strategy • Enable adoption of new Genesys capabilities and services that enhance performance, scalability, and business outcomes

🎯 Requisitos

• 5 to 7 or more years of experience in SaaS or cloud sales, with a strong focus on Professional Services engagements • Demonstrated success selling complex, multi-stakeholder Professional Services solutions within enterprise environments • Proven track record of owning and closing services-driven revenue across large, strategic accounts • Strong experience supporting cloud transformation initiatives, including migration and modernization programs • Background in CCaaS, customer experience platforms, or related enterprise

🏖️ Benefícios

• Medical, Dental, and Vision Insurance. • Telehealth coverage • Flexible work schedules and work from home opportunities • Development and career growth opportunities • Open Time Off in addition to 10 paid holidays • 401(k) matching program • Adoption Assistance • Fertility treatments