Technical Support Specialist

🕒 Maio 28

🎰 Nevada – Remoto

🎰 Nevada – Remote

⏰ Tempo Integral

🟢 Júnior

📞 Engenheiro de Suporte

🦅 Patrocina Visto H1B

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GEOTAB

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2000

🚗 Transporte

📡 Telecomunicações

🏢 Corporativo

Transport • Telecommunications • Enterprise

A Geotab é líder global em telemática comercial, unindo paixão, criatividade e inovação. É dedicada a impulsionar a tecnologia, capacitar empresas e tornar as estradas mais seguras para todos. A Geotab promove um ambiente de trabalho dinâmico, oferecendo um modelo híbrido flexível que combina os benefícios do trabalho no escritório e remoto. A empresa é comprometida com o desenvolvimento de talentos por meio de diversos programas, bolsas e estágios, refletindo seu investimento na próxima geração. A Geotab aparece com destaque em diversos prêmios e veículos de mídia, reforçando seu papel como uma das principais referências do setor.

Descrição

• Troubleshooting and resolving technical issues • Providing comprehensive support for both Geotab and partner products • Ensuring customer satisfaction through effective problem diagnosis and solution delivery • Handling support cases from initial contact through resolution • Maintaining detailed documentation • Contributing to 24/7 support operations • Working closely with customers, partners, and internal technical teams to escalate complex issues

🎯 Requisitos

• Post-Secondary Diploma or Degree in Engineering, Computer Science, or a related field highly valued • 1-3 years of experience in a customer service or technical support capacity • 1-3 years of experience troubleshooting technical hardware and/or software issues • Expert-level Excel skills including creation of pivot tables and reports • Working knowledge of programming languages such as SQL, Python, C#, or JavaScript highly valued • Working knowledge of data warehouses such as Google BigQuery highly valued • Technical competence using Google Suite for business (Sheets, Docs, Slides) • Comfort speaking with customers by telephone, email, and chat • Strong analytical and problem-solving skills with excellent verbal and written communication • Strong interpersonal and relationship-building skills with the ability to engage with all levels of the organization • Highly organized with the ability to manage multiple tasks and projects simultaneously • Must stay current with technology and have the flexibility to adapt to growing market demands • Experience working within a technical or engineering organization is an asset • Ability to work any schedule in a 24/7 environment including afternoons, evenings, overnights, weekends, and holidays

🏖️ Benefícios

• Flex working arrangements • Home office reimbursement program • Baby bonus & parental leave top up program • Online learning and networking opportunities • Electric vehicle purchase incentive program • Competitive medical and dental benefits • Retirement savings program