Product Support Engineer

🕒 Julho 15, 2025

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Astra Security

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2018

🔒 Cibersegurança

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

A Astra Security é uma empresa de cibersegurança que fornece testes de penetração contínuos (PTaaS), varredura automática de vulnerabilidades (DAST) e uma plataforma de segurança de APIs para ajudar equipes de engenharia e segurança a descobrir, validar e gerenciar vulnerabilidades em ativos web, móveis, de rede, nuvem e APIs. Sua plataforma SaaS integra-se com CI/CD, Jira e Slack, oferece varreduras autenticadas, detecção e modelagem de ameaças com tecnologia de IA e relatórios prontos para conformidade com padrões como SOC2 e HIPAA. A Astra tem como alvo empresas que buscam serviços de segurança ofensiva escaláveis e com foco em desenvolvedores e gerenciamento contínuo de vulnerabilidades.

Descrição

• Own resolution of product-related queries and setup issues across Astra’s platform (Dashboard, Pentest, DAST, API Security, etc.) • Troubleshoot and debug platform behavior, integration blockers, and data issues. • Engage with users on Astra's website chat to qualify leads and schedule relevant calls or demos with Sales or Success teams. • Work closely with the engineering team to escalate and track bugs, regressions, or backend failures. • Manage queries across support tools (Freshdesk, Pylon), Slack channels, and email. • Collaborate with Customer Success to ensure timelines and expectations are met. • Identify recurring issues, document fixes, and contribute to our internal and external Knowledge Base. • Regularly publish concise, actionable KB articles for FAQs, product flows, and technical troubleshooting. • Conduct periodic reviews of customer-reported issues and work with Product to close loops. • Help customers interpret security findings (vulnerabilities, reports) when needed, we’ll train you. • Occasionally support in malware diagnosis and cleanup workflows.

🎯 Requisitos

• Hands-on coding/debugging experience in PHP. • Good understanding of how web apps, APIs, and cloud platforms function. • Experience in a product support, engineering support, or technical customer support role. • Strong analytical and troubleshooting skills, especially in fast-paced environments. • Clear and structured written communication. • Ability to convert learnings into written how-to guides or support documentation. • Comfortable working night shifts (6 PM to 3 AM IST).

🏖️ Benefícios

• 100% remote work with flexibility. • High-ownership role with real impact on customer outcomes. • Exposure to real-world product challenges and cybersecurity use cases. • Learning tracks and mentorship in security, product ops, or engineering. • Health insurance and performance-linked incentives. • A collaborative, fast-paced startup environment.