Tech Lead – Forward Deployed Engineering

🕒 Agosto 5

🇨🇦 Canadá – Remoto

⏰ Tempo Integral

🟠 Sênior

🧑‍💻 Engenheiro Full-stack

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Magical

SiteLinkedInTodas as Vagas

1 - 10 funcionários

🏥 Saúde

💼 Consultoria

📦 Logística

Healthcare • Consulting • Logistics

Magical é uma plataforma de IA especializada em automatizar workflows manuais e conectar diversos sistemas para agilizar processos, especialmente nos setores de saúde, vendas e suporte. Oferece ferramentas como expansão de texto, preenchimento automático (autofill) e redação automatizada de e-mails para ajudar as equipes a otimizar operações, reduzir custos de desenvolvimento e aumentar a eficiência. Ao usar IA para identificar ineficiências nos workflows, a Magical permite que as equipes criem e gerenciem automações por conta própria, contornando soluções tradicionais de RPA, muitas vezes caras. A plataforma oferece uma ampla variedade de integrações com aplicações (apps) populares, tornando-a versátil para diferentes setores e funções. As soluções da Magical foram projetadas para ajudar as organizações a operar com mais eficiência sem aumentar o quadro de pessoal, acelerando os lucros e mantendo altos níveis de segurança e privacidade.

Descrição

• Lead Magical’s most complex, high-risk, or technically ambiguous customer deployments • Design agentic workflows, write and improve prompts, build integrations, debug failures, analyze system behavior, and ship production solutions • Diagnose issues across customer environments, integrations, agent performance, data quality, and platform behavior • Provide technical leadership across multiple customers and teams • Review solution designs, implementation plans, testing strategies, and production readiness • Coach FDEs and help junior team members develop problem-solving, debugging, and systems-thinking skills • Identify risks, architectural weaknesses, and reliability issues before they become customer-facing problems • Partner with Product and Engineering to distinguish deployment-specific issues from platform-level gaps • Translate recurring customer challenges into reusable platform capabilities, internal tools, reference implementations, and technical standards • Improve testing, observability, debugging, incident response, documentation, and release management practices • Help define the standard for excellent Forward Deployed Engineering at Magical • Report to the Head of Deployments and collaborate with Forward Deployed Engineers, Deployment Strategy, Product, and Engineering

🎯 Requisitos

• Significant experience in software engineering, Forward Deployed Engineering, solutions engineering, systems integration, implementation engineering, or a similarly hands-on technical role • Experience as a technical lead or senior individual contributor on complex, customer-facing software deployments • Ability to move from understanding customer workflows to debugging integrations, improving agent behavior, and shipping reliable production solutions • Strong problem-solving ability and capacity to create structure in unclear situations • Strong technical judgment, including knowing when to fix an implementation, change architecture, or escalate a platform limitation • Willingness to personally handle difficult implementation and debugging work • Ability to influence and lead engineers without formal management authority • Strong coaching ability • Clear communication with engineers, deployment teams, and customer stakeholders • Deep care for production reliability, testing, observability, and root-cause resolution • Curiosity about AI agents, prompting, automation, and multi-agent systems • Strong bias toward action and a “show, don’t tell” approach • High agency, prioritization, decision-making, and self-unblocking ability • Comfort working in early-stage environments where the technical playbook is still being created • Located in Toronto or willing to relocate • A science, engineering, or similarly technical educational background is helpful, but not required

🏖️ Benefícios

• Competitive compensation • Meaningful equity • Unlimited PTO • Team offsites, with past trips including Iceland, Lisbon, Cancún, and Costa Rica • Modern technical stack and access to leading AI tools • Significant influence over Magical’s product, platform, and deployment practices • Opportunity to work at the frontier of agentic AI and multi-agent systems