Senior Support Engineer – Enterprise

🕒 Maio 1

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Nerdio

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏢 Corporativo

☁️ SaaS

💰 Series B em 2022-12

Enterprise • SaaS • Cloud Computing

Nerdio é uma empresa especializada em simplificar operações e otimizar custos em ambientes de TI corporativos, com foco especial em Microsoft Azure, Windows 365 e Microsoft Intune. Seus produtos, Nerdio Manager for Enterprise e Nerdio Manager for MSP, oferecem recursos robustos de automação que reduzem o tempo de gerenciamento e os custos operacionais para provedores de serviços gerenciados (MSPs) e empresas. As soluções da Nerdio são projetadas para ampliar a eficiência de TI em setores como serviços financeiros, educação, governo e saúde, com forte ênfase em segurança, experiência do usuário e redução de custos no Azure. Reconhecida pela Microsoft como parceira líder em inovação, a Nerdio ajuda organizações a implantar e administrar desktops virtuais e ambientes em nuvem com eficiência.

Descrição

• Guide customers through AVD environment deployments and Azure infrastructure setup using Nerdio Manager. • Collaborate with enterprise customers and MSP partners to assess requirements, validate infrastructure readiness, and ensure deployments are completed in line with best practices. • Provide hands-on technical support for IT professionals and administrators across the full Nerdio platform. • Ensure successful incident and problem resolution by responding to cases promptly and delivering clear, effective solutions. • Apply in-depth knowledge of Microsoft Intune, FSLogix, networking, and Active Directory to resolve complex issues.

🎯 Requisitos

• 2+ years in a technical support, systems administration, or cloud infrastructure role. • Demonstrated experience with Azure Virtual Desktop deployments or Azure environment management; equivalent experience with comparable virtualization platforms will be considered. • Working knowledge of Microsoft Intune and Microsoft 365 administration, including endpoint policy management and identity configuration. • Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, and firewall configuration. • Experience administering Windows Server environments; Linux familiarity is a plus. • Proficiency in PowerShell for automation, scripting, and system configuration tasks. • Strong analytical and troubleshooting skills, with a proven ability to diagnose and resolve technical issues in cloud and hybrid environments. • Excellent written and verbal communication skills, with the ability to engage effectively with IT professionals and convey technical information with clarity and precision. • Strong documentation discipline—able to record cases, resolutions, and best practices to a high standard.

🏖️ Benefícios

• Competitive Base and Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off, including your birthday off!