Support Solutions Engineer, AMER – MSP

🕒 Abril 30

🏄 California – Remoto

🏄 California – Remote

💵 $65.000 - $80.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💻 Engenheiro de Soluções

Candidatar-se

Encontrar Vagas Remotas Similares

Receber Emails de Vagas Remotas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Nerdio

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏢 Corporativo

☁️ SaaS

💰 Series B em 2022-12

Enterprise • SaaS • Cloud Computing

Nerdio é uma empresa especializada em simplificar operações e otimizar custos em ambientes de TI corporativos, com foco especial em Microsoft Azure, Windows 365 e Microsoft Intune. Seus produtos, Nerdio Manager for Enterprise e Nerdio Manager for MSP, oferecem recursos robustos de automação que reduzem o tempo de gerenciamento e os custos operacionais para provedores de serviços gerenciados (MSPs) e empresas. As soluções da Nerdio são projetadas para ampliar a eficiência de TI em setores como serviços financeiros, educação, governo e saúde, com forte ênfase em segurança, experiência do usuário e redução de custos no Azure. Reconhecida pela Microsoft como parceira líder em inovação, a Nerdio ajuda organizações a implantar e administrar desktops virtuais e ambientes em nuvem com eficiência.

Descrição

• Aid in deploying AVD/W365 environments using Nerdio Manager, following established processes and best practices. • Collaborate with partners to gather information on their environments and their client’s environments and specific configurations to effectively support each unique partner/account. • Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond primarily via email support, phone support, or remote support sessions. • Document all troubleshooting steps and resolution notes found to assist with future reported incidents or further escalations. • Demonstrate proficiency in deploying and supporting AVD/W365 Deployments (Image Management, FSLogix, Performance, etc.), Endpoint Management, Intune Policy Management, and Active Directory to address customer needs. • Collaborate with cross-functional teams, including internal and external partners, to ensure successful Nerdio Manager account deployments and support.

🎯 Requisitos

• 2+ years of experience in technical support deploying and supporting Azure Virtual Desktop is essential. • Direct experience working with Microsoft Azure and Entra ID is essential. • Knowledge of networking concepts, including TCP/IP, DNS, and firewalls. • Experience working with and supporting Windows 10/11/Server as well as managing custom images and applications. • Knowledge of Entra ID, Entra DS, Active Directory, and identity management concepts. • Experience with Intune Policy Management – Configuring, applying, and enforcing policy for clients. • Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues. • Excellent customer service skills, with a focus on empathy and the ability to effectively communicate technical information to non-technical users. • Strong documentation skills to record and track support case updates, solutions, and best practices.

🏖️ Benefícios

• Competitive Base and Incentive Plan • Stock Options • Health and Welfare Plans* • Life and Disability Plans* • Retirement Plan* • Unlimited Flexible Paid Time Off, including your birthday off!