Support Engineer

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🕒 Agosto 27, 2025

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

📞 Engenheiro de Suporte

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Zuma

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

🏠 Imobiliário

💰 $6.700.000 Seed Round em 2021-11

Artificial Intelligence • Real Estate

A Zuma é uma empresa especializada em aumentar as taxas de conversão de leads para aluguéis em propriedades multifamiliares usando seu assistente com tecnologia de IA. As soluções da Zuma envolvem uma combinação de tecnologia impulsionada por IA e agentes de locação humanos para melhorar os tempos de resposta, a qualificação de leads e as taxas de conversão gerais. Seu assistente de IA, chamado Kelsey, oferece chats personalizados, respostas rápidas e integra-se perfeitamente com sistemas de gerenciamento de propriedades existentes, como Yardi, Realpage e Entrata. Isso permite que empresas de gerenciamento de propriedades gerenciem leads de forma eficiente e capacitem suas equipes a se concentrarem mais no fechamento de negócios e em fornecer um excelente serviço aos potenciais inquilinos. A Zuma apoia propriedades de todos os tipos, desde luxuosas de Classe A até habitações acessíveis, com fluxos de trabalho personalizáveis e manutenção do tom de marca para as necessidades únicas de cada cliente.

Descrição

• About Zuma • Zuma is pioneering the future of agentic AI and our focus is to transform the rental market experience for consumers and property manager alike. Our innovative platform is engineered from the ground up to boost operations efficiency and enhance support capabilities for property management business across the US and Canada, a ~$200B market. • Off the back of our Series-A in early 2024, Zuma is scaling rapidly. Achieving our vision requires a team of passionate, innovative individuals eager to leverage technology to redefine customer-business interactions. We're on the hunt for exceptional talent ready to join our mission and contribute to building a groundbreaking technology that reshapes how businesses engage with customers. • Zuma has raised over $17M in funding to date and has support from world-renowned investors, including Andreessen Horowitz (a16z), Y Combinator, King River, Range Ventures, and distinguished angel investors like YC’s former COO, Qasar Younis. • The Role • As a Support Engineer at Zuma, you’ll be a bridge between our customers, engineering team, and product vision. You’ll ensure new customers onboard smoothly, integrations run reliably, and support operations scale as we grow. This is a hands-on role for someone who loves problem-solving, can dive into APIs and databases, and takes pride in clear documentation and communication. You’ll help property managers succeed with our AI platform while also driving continuous improvements in our internal tools and processes.

🎯 Requisitos

• Basic coding ability (Python or JavaScript) for automation and small improvements • Familiarity with databases (MongoDB / Postgres) • Strong understanding of APIs and ability to debug integration issues • Clear written and verbal communication skills (especially in explaining technical issues to non-technical audiences) • Attention to detail with a knack for documenting processes clearly and efficiently • Bonus: Prior experience supporting SaaS or AI-driven platforms

🏖️ Benefícios

• Great health insurance, dental, and vision. • Gym and workspace stipends. • Computer and workspace enhancements. • Unlimited PTO. • Company off-sites with the team. • Opportunity to play a critical role in building the foundations of the company and Engineering culture.