Senior Manager, Professional Services, Technical Architect

🕒 Junho 18

🏄 California – Remoto

🏄 California – Remote

💵 $171.360 - $288.660 / ano

⏰ Tempo Integral

🟠 Sênior

🔙 Engenheiro Backend

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GitLab

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2014

💼 Consultoria

📣 Marketing

🤖 Inteligência Artificial

💰 Secondary Market em 2020-11

Consulting • Marketing • Artificial Intelligence

O GitLab é uma plataforma completa de DevOps, entregue como uma única aplicação, que transforma fundamentalmente a forma como os times de Desenvolvimento, Segurança e Ops colaboram e desenvolvem software. Da ideia à produção, o GitLab ajuda os times a reduzir o tempo de ciclo de semanas para minutos, diminuir os custos de desenvolvimento e o time to market, ao mesmo tempo em que aumenta a produtividade dos desenvolvedores.

Descrição

• Manage and develop the AMER Technical Architecture team, including Intermediate, Senior, and Staff Technical Architects working across platform, AI, and security-related customer engagements. • Manage the practice end to end, covering presales collaboration, engagement scoping, technical delivery oversight, staffing, utilization, and forecast alignment. • Coach architects to grow as credible advisors centered on customer outcomes, strong technical judgment, and consultative communication. • Partner on complex presales motions with Engagement Managers on estimation, solution framing, statement of work assumptions, and technical risk. • Join strategic customer conversations where senior technical expertise helps build credibility, clarify ambiguity, and improve the path to successful delivery. • Guide the team through first-mover delivery of new GitLab capabilities, helping shape how emerging offerings are tested, delivered, and improved in real customer environments. • Turn lessons from strategic engagements into reusable templates, architecture guidance, migration patterns, and implementation standards that can be adopted by the broader Professional Services organization. • Represent the Technical Architecture practice in AMER Professional Services management discussions and partner with adjacent functions to improve coordination, service evolution, and delivery consistency.

🎯 Requisitos

• Proven experience managing senior technical professionals in a services, consulting, or Professional Services environment, with a strong track record of coaching, performance management, and career development. • Experience applying expertise in platform engineering, site reliability engineering, infrastructure, or software development to guide technical direction and build credibility with highly experienced architects. • Experience running consultative engagements by linking technical work to business goals and keeping teams focused on customer value and realized outcomes. • Experience with technically complex presales work, including discovery, scoping, estimation, solution definition, and risk assessment. • Demonstrated ability to operate effectively in fast-moving environments where offerings, priorities, and organizational needs continue to evolve. • Experience building or improving repeatable delivery methods such as playbooks, standards, service kits, architecture patterns, or implementation guidance. • Experience facilitating executive-level customer conversations, giving clear feedback, and aligning cross-functional stakeholders around delivery direction. • Familiarity with GitLab-relevant domains such as AI-powered developer workflows, security, DevSecOps, or enterprise platform adoption is helpful, along with experience ramping up quickly in adjacent areas where needed.

🏖️ Benefícios

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave