Delivery Excellence Manager

🕒 Fevereiro 14

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $170.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Glean

SiteLinkedInTodas as Vagas

11 - 50 funcionários

🤖 Inteligência Artificial

🏢 Corporativo

⚡ Produtividade

Artificial Intelligence • Enterprise • Productivity

A Glean é uma empresa que fornece uma plataforma orientada por IA projetada para otimizar processos de trabalho dentro das empresas. A plataforma possui ferramentas avançadas para busca no local de trabalho, criação de conteúdo e automação de fluxos de trabalho empresariais. As soluções da Glean ajudam as organizações a pesquisar informações em várias fontes de dados, criar e resumir conteúdo de forma eficiente e automatizar tarefas rotineiras para aumentar a produtividade. Sua tecnologia integra capacidades de IA como prompts pré-definidos, agentes de IA e pesquisa com suporte de IA, oferecendo uma abordagem abrangente para gestão do conhecimento e produtividade no local de trabalho. As aplicações da Glean são particularmente valiosas no suporte a equipes de engenharia, vendas e atendimento ao cliente, simplificando processos e acelerando fluxos de trabalho.

Descrição

• Help our customers achieve real business outcomes through the use of AI • Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors • Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, and Services budget. • Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management. • Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams. • Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary. • Monitor and report on deployment progress, customer adoption, and satisfaction metrics. • Proactively identify risks or blockers and drive resolution—escalating internally when appropriate. • Guide and document improvements for onboarding processes, playbooks, and best practices. • Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives.

🎯 Requisitos

• 3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products. • Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices. • Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader • Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures. • Strong organizational, project management, and communication abilities. • Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles. • Experience with process documentation, playbooks, and continuous improvement initiatives. • Solutions-oriented mindset; trusted advisor with capability to own escalations. • Capable of handling ambiguity and thriving in a fast-paced environment.

🏖️ Benefícios

• Medical, Vision, and Dental coverage • Generous time-off policy • 401k plan • Home office improvement stipend • Annual education and wellness stipends • Regular events • Daily healthy lunches