District Manager – Parts & Service

🕒 2 dias atrás

❄️ Minnesota – Remoto

❄️ Minnesota – Remote

💵 $105.600 - $140.700 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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General Motors

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1908

🚗 Transporte

⚡ Energia

🏢 Corporativo

💰 $500.000.000 Grant em 2024-07

Transport • Energy • Enterprise

A visão da General Motors é criar um mundo com Zero Acidentes, Zero Emissões e Zero Congestionamentos, e estamos comprometidos em liderar o caminho rumo a esse futuro. Hoje, estamos no meio de uma revolução no transporte e temos a ambição, o talento e a tecnologia para concretizar o mundo mais seguro, melhor e mais sustentável que desejamos. Como uma empresa aberta e inclusiva, também estamos criando um ambiente em que todos se sintam acolhidos e valorizados por quem são. Um único time, no qual todas as ideias são consideradas e ouvidas, onde todos podem contribuir ao máximo de seu potencial, com uma cultura baseada em respeito, integridade, responsabilidade e igualdade. Nossa equipe reúne perspectivas e experiências diversas para solucionar os complexos desafios de transporte de hoje e de amanhã.

Descrição

• Demonstrate extreme ownership of district performance across Revenue, Customer Retention, and Customer Experience. • Act as a trusted advisor to dealer leadership, fostering strong partnerships and strategic alignment. • Drive revenue growth and achieve Key Performance Indicators (KPIs) through effective execution of all Customer Care & Aftersales (CCA) programs and initiatives. • Lead standardized dealer contact processes, focusing on dealer-specific priorities and GM performance objectives. • Analyze dealership marketing and merchandising strategies, offering actionable recommendations to increase service lane traffic. • Develop and execute annual Business Plans, leveraging data-driven strategic insights to address market challenges and operational headwinds. • Apply analytical thinking to assess dealership performance, identify trends, and implement targeted solutions and processes that improve operational efficiency and customer satisfaction. • Operate with a high degree of autonomy, managing priorities and making decisions that drive business outcomes. • Maintain a results-driven approach, consistently striving to exceed performance targets and deliver measurable improvements. • Resolve aftersales customer concerns, including but not limited to: SPAC (Service Parts Assistance Center), CAC (Customer Assistance Center), TAC (Technical Assistance Center), Goodwill, Warranty, and Policy Requests. • Monitor and deliver on KPIs including: Sales Reporting Tool (SRT) objectives, Net Promoter Score (NPS), Customer Retention, Service Training Standards (STS), EV Training & Compliance.

🎯 Requisitos

• Bachelor’s Degree or equivalent professional experience. • Minimum 3 to 5 years of experience leading and improving dealership Fixed Operations. • Strong automotive industry knowledge and business acumen, including service operations, warranty processes, and customer experience management. • Deep understanding of Dealership Service & Parts Operations, including: Automotive Parts and Service Systems, Dealer Operating Reports & Fixed Ops Analysis Tools, Profit department structures and interdependencies, Consultative selling techniques. • Proficiency in Microsoft Excel, including data analysis, reporting, and visualization tools. • Excellent oral and written communication skills, with the ability to inform and persuade effectively. • Leverage data analytics tools to extract actionable insights that drive revenue growth, optimize operational performance, and elevate the customer experience. • The ability to manage multiple tasks, adapt and thrive in a changing environment where there is a degree of ambiguity.

🏖️ Benefícios

• GM offers a variety of health and wellbeing benefit programs. • Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more