Human Resources Operations Specialist

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Contec Holdings

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1978

🚗 Transporte

🏢 Corporativo

Transport • Technology • Enterprise

A Contec Holdings é uma empresa especializada em soluções tecnológicas para logística e gerenciamento de ativos. Com mais de 40 anos de experiência, a Contec oferece serviços de logística direta e reversa, soluções de testes automatizados, reparos e diagnósticos, e serviços de atendimento com valor agregado. A empresa faz parcerias com OEMs eletrônicos e provedores de serviços de banda larga para oferecer soluções inovadoras, incluindo kits personalizados, preparação de produtos e distribuição de pedidos. A expertise da Contec em soluções de engenharia e suporte ajuda a melhorar a inovação e acelerar o tempo de colocação no mercado para seus clientes. Suas avançadas capacidades em tecnologia e logística permitem o redesdobramento eficiente dos valiosos ativos dos clientes.

Descrição

• Reporting to the Sr. Director, HR Operations, the HR Operations Specialist is responsible for providing a range of services in support of the Human Resources (HR) Operations function • Working closely with employees, managers, the HR team and external contacts, this role provides exceptional customer service, efficient handling of requests, and subject matter expertise • Serves as a first contact for HR-related needs by responding to incoming Workday cases, emails, and telephone calls • This role provides comprehensive transactional support and coordination associated with onboarding, orientation, internal mobility, relocation, immigration, offboarding, and more while working independently and as part of a team, and escalating issues when necessary • Support employee lifecycle processes including onboarding, job changes, compensation actions, relocation, position management, offboarding, and more • Initiate and monitor a wide variety of transaction workflows in the Human Resources Information System (HRIS), currently Workday, strengthening data quality and timely processing of actions • Provide accurate, prompt, and consistent assistance to employees, Human Resources (HR) team members, and manager populations on an array of HR-related needs, utilizing call and Workday case management processes/technologies to improve the employee experience within defined service level agreements (SLA’s) • Escalate or transition requests to proper channels, ensuring a ‘warm’ handoff and exceptional customer service • Provide guidance to employees, HR team members, and business managers on a wide variety of HR processes, programs, policies, and tools • Follow internal practices to ensure employee data privacy and compliance with all state, federal and regional labor laws, and regulations • Share feedback and insights regarding recurring challenges and identify opportunities to continuously improve processes and service levels; share those ideas with the HR Services team and leadership • Participate on project teams to develop solutions and improve effectiveness and efficiency of HR processes, policies, and programs • Interact with internal contacts including Payroll, Benefits, Talent Acquisition, HR, Compensation, Finance, and IT • Also interact with a broad array of external contacts such as government agencies, former employees, and job applicants • Create, maintain, and schedule Workday reports • Participate in HR system User Acceptance Testing and document results • Prepare severance documents and initiate payments • Gather information and respond to unemployment claims • Submit data/reports to various government agencies and internal audit teams • Submit service tickets to IT team • Code and process invoices

🎯 Requisitos

• High School diploma and minimum two years full-time Human Resources employment • Or equivalent combination of HR education and experience • Broad knowledge of Human Resources-related laws, regulations, and policy • Experience interacting with and maintaining confidential information • Experience using business/software tools and Human Resources Information Systems (HRIS) • Intermediate proficiency in Excel including pivot tables and VLOOKUP skills • Strong analytical and problem-solving skills • Solid verbal and written communication skills, including grammar, punctuation, and spelling • Strong customer focus and results orientation • Good organization, detail orientation and overall time management skills • Demonstrated competency for handling multiple competing tasks and deadlines • Good judgment with the ability to work independently and as part of a cohesive, respectful team • Willingness to freely share information, knowledge and provide support • Effective, tactful, and thoughtful communication both one-on-one and in a group setting

🏖️ Benefícios

• Health insurance • Paid time off • Flexible work arrangements • Professional development