Operations Quality Assurance Specialist

🕒 3 dias atrás

🏄 California – Remoto

🏄 California – Remote

💵 $25 - $26 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🔧 Engenheiro de QA (Qualidade de Software)

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Golden 1 Credit Union

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1933

🏦 Bancário

💸 Finanças

Banking • Finance

A Golden 1 Credit Union é uma cooperativa de crédito pertencente aos membros e está sediada em Sacramento, Califórnia. Oferece serviços bancários de varejo e empresariais, além de uma ampla gama de serviços financeiros ao consumidor, incluindo múltiplas opções de contas correntes e poupança, certificados de prazo e IRAs, produtos de hipoteca e home equity, empréstimos pessoais e para automóveis, cartões de crédito, serviços de investimento e gestão de patrimônio, e opções de seguros e proteção. A cooperativa de crédito enfatiza ferramentas de banco online e móvel, programas de recompensas para membros e cashback, educação financeira, subsídios e bolsas de estudo para a comunidade, e parcerias (por exemplo, com o Golden 1 Center/Sacramento Kings).

Descrição

• Analyze and review first-line monitoring for Payment Operations and Service Operations • Review statistical samples of Payment Operations and Service Operations processes • Complete reviews timely and within benchmark timeframes while maintaining quality • Monitor Service Operations calls for customer service and documentation adherence • Process regulatory and compliance tasks accurately and complete required learning modules • Conduct monthly, quarterly, or annual audits and quality assurance tests of internal controls • Monitor and confirm management corrective actions from compliance reviews • Perform follow-up reviews to verify corrective actions and desired results • Collaborate with management to identify process inefficiencies and submit procedural updates • Update and maintain quality assurance policies, procedures, and processes • Achieve individual production goals and contribute to department benchmarks, metrics, and KPIs • Participate in team discussions, department meetings, and company-wide events

🎯 Requisitos

• Three years or more performing credit and financial analysis within a financial institution • Bachelor’s degree in business or Finance, or equivalent work experience in a related field is preferred • Thorough knowledge of federal and state credit union compliance laws and regulations • Knowledge of Regulation B, Regulation CC, Regulation D, Regulation E, Regulation J, Regulation V, Regulation Z, anti-money laundering, Federal Reserve Bank rules, Funds Availability, NACHA Rules and Guidelines, IRS and Franchise Tax Board Rules and Guidelines, and general banking rules • Ability to multitask effectively and meet deadlines with limited supervision • Demonstrated critical-thinking, analytical, oral, and written communication skills • Proficiency in Microsoft Word, Excel, PowerPoint, Adobe Acrobat Pro, and SharePoint • Ability to audit consumer and mortgage loan documents • Ability to operate computer terminals and standard office equipment • Ability to work effectively in a fast-paced, flexible, production-oriented department • Must meet regulatory and compliance task deadlines and complete required learning modules • Corrected vision within the normal range • Hearing within the normal range; hearing-enhancement device provided if needed