Manager, Servicing Enablement

Vaga não está no LinkedIn

🕒 Fevereiro 24

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $110.000 - $130.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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GoodLeap

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2020

💸 Finanças

⚡ Energia

💳 Fintech

Finance • Energy • Fintech

GoodLeap é uma empresa de tecnologia que oferece produtos de financiamento e software de primeira linha para soluções sustentáveis. Apoiamos proprietários de imóveis e empresas em todo o país, fornecendo empréstimos para energia solar, eficiência energética e outras soluções de financiamento para promover a adoção de energia verde. A GoodLeap está comprometida com um futuro sustentável, tendo viabilizado US$ 58 bilhões em financiamento cumulativo e compensado 14 milhões de toneladas métricas de CO2. A empresa oferece soluções como sistemas de energia solar e armazenamento, melhorias na eficiência energética e tecnologias de casas inteligentes, atendendo principalmente ao setor de energia verde. Suas parcerias e iniciativas visam expandir o acesso à energia limpa e apoiar a sustentabilidade ambiental.

Descrição

• Oversee daily operational execution performed by third-party sub-servicers. • Monitor billing cycles, statement production, interest accrual calculations, minimum payment logic, and fee assessments. • Validate payment application processes, refunds, adjustments, and exception handling. • Monitor delinquency management, charge-offs, recoveries, and lifecycle events. • Ensure operational execution aligns with regulatory and investor requirements. • Develop deep understanding of the GoodLeap HELOC product structure, system configuration, and servicing workflows. • Serve as servicing lead for product updates, enhancements, and new feature implementation. • Translate business requests into clear operational requirements for the sub-servicer. • Manage execution of servicing-related product changes including testing, validation, and deployment. • Ensure alignment between Product, Technology, Compliance, and the sub-servicer during change implementation. • Monitor vendor performance against defined SLAs, KPIs, and contractual obligations. • Conduct recurring operational and performance reviews with servicing partners. • Lead root cause analysis and remediation planning for servicing defects or compliance gaps. • Ensure vendor processes align with internal control standards and audit requirements. • Oversee compliance with applicable regulations including Reg X, Reg Z, FCRA, FDCPA (as applicable), and UDAAP. • Support internal audits, regulatory exams, and investor reviews. • Conduct targeted file reviews and transaction testing to validate servicing accuracy. • Partner with Compliance and Risk teams to address findings and implement corrective actions. • Reconcile internal portfolio data to servicer source system reporting. • Review investor reporting inputs and outputs for completeness and accuracy. • Monitor credit bureau reporting (Metro 2) and dispute resolution processes. • Identify emerging operational or regulatory risks and escalate material issues appropriately.

🎯 Requisitos

• Minimum of 5–8+ years of experience in mortgage and/or HELOC servicing operations. • Direct experience working for or alongside mortgage/HELOC servicers in a regulated financial services environment. • Strong understanding of mortgage servicing lifecycle including payment processing, escrow, delinquency, bankruptcy, and loss mitigation. • Experience managing servicing-related product changes or operational enhancements preferred. • Familiarity with applicable regulatory frameworks (Reg X, Reg Z, FCRA, UDAAP, FDCPA as applicable). • Experience managing or overseeing third-party servicing vendors preferred. • Strong analytical, reconciliation, and risk management skills. • Technical aptitude with ability to review system logic and servicing calculations. • Excellent verbal and written communication skills, with the ability to clearly convey project goals, expectations, and progress to stakeholders at all levels. • Strong interpersonal skills, with the ability to build and maintain relationships with internal teams, senior leaders, vendors, and sub-servicers. • Advanced proficiency with computer functions with MS office suite strongly preferred • Demonstrated leadership abilities, with experience in guiding cross-functional teams and managing stakeholder expectations. • Ability to motivate teams and drive collaboration in a fast-paced environment. • Ability to adapt to changing priorities and work under pressure to meet tight deadlines. • Flexibility to manage projects that span different time zones and involve international stakeholders. • Bachelor’s degree required.