Gophermods
11 - 50 funcionários
Fundada em 2009
📦 Logística
🏭 Manufatura
💼 Consultoria
Logistics • Manufacturing • Consulting
A Gophermods é uma empresa líder em eletrônicos de consumo em Minnesota, especializada no reparo de smartphones, tablets e computadores premium. Fundada em 2010, a Gophermods oferece serviços de reparo amigáveis e eficientes para vários dispositivos, incluindo iPhones, iPads, MacBooks e consoles de jogos. Com um compromisso com a qualidade e a satisfação do cliente, a empresa atende mais de 50. 000 dispositivos anualmente, tornando os reparos tecnológicos fáceis, rápidos e acessíveis para seus clientes.
Sales Support Administrator
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Gophermods
11 - 50 funcionários
Fundada em 2009
📦 Logística
🏭 Manufatura
💼 Consultoria
Logistics • Manufacturing • Consulting
A Gophermods é uma empresa líder em eletrônicos de consumo em Minnesota, especializada no reparo de smartphones, tablets e computadores premium. Fundada em 2010, a Gophermods oferece serviços de reparo amigáveis e eficientes para vários dispositivos, incluindo iPhones, iPads, MacBooks e consoles de jogos. Com um compromisso com a qualidade e a satisfação do cliente, a empresa atende mais de 50. 000 dispositivos anualmente, tornando os reparos tecnológicos fáceis, rápidos e acessíveis para seus clientes.
Descrição
• Maintain accurate and up-to-date records within the CRM system • Ensure all client and prospect data is properly entered, organized, and maintained • Track repair quotes, sales activity, and client interactions • Provide regular pipeline and activity reports to sales leadership • Track key KPIs such as lead response time, quote conversion rates, and calls booked • Triage and qualify incoming leads in a timely manner • Perform data enrichment on new leads to ensure complete and accurate contact, company, and equipment information • Support prospecting efforts to help build and maintain a healthy pipeline of businesses and clients in need of IT repair services • Execute follow-up sequences with leads and prospects on a defined schedule • Re-engage cold or stale leads in the pipeline to maximize conversion opportunities • Schedule and set up all sales calls and appointments • Prepare and send quotes for IT repair services including hardware repairs, device maintenance, and related technical solutions • Follow up on outstanding quotes that have not yet been accepted • Manage and organize sales-related email communications • Follow and uphold the established sales process at every stage • Help build, refine, and document standard operating procedures (SOPs) for the sales process to support the growth and scalability of the team • Facilitate the onboarding process for new clients • Ensure all service agreements are properly completed, signed, and filed • Coordinate with internal teams to ensure a seamless handoff from sales to service delivery
🎯 Requisitos
• Detail-Oriented: Strong attention to accuracy in data entry, documentation, and follow-through • Excellent Communicator: Clear and professional written and verbal communication skills • Highly Organized: Able to manage multiple tasks, systems, and deadlines simultaneously • Independent & Self-Motivated: Comfortable working autonomously in a virtual environment with minimal supervision • Strong Prioritization Skills: Able to quickly assess urgency and importance to effectively manage daily workload • Experience with CRM platforms (e.g., HubSpot, Salesforce, etc.) • Prior experience in a sales support or administrative role preferred • Familiarity with the IT repair or managed services industry is a strong plus • Basic understanding of IT hardware, devices, and common repair terminology preferred • Proficiency in email management and standard business tools (Google Workspace, Microsoft Office, etc.)
🏖️ Benefícios
• Fully remote/virtual position • Must have reliable internet access
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