Technical Services Project Manager

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GovWorx

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2023

🤖 Inteligência Artificial

🏛️ Governo

☁️ SaaS

🔥 Investimento no último ano

💰 Private equity em 2025-07

Artificial Intelligence • Government • SaaS

A GovWorx é uma empresa de software que oferece soluções baseadas em IA para dar suporte a centros de comunicações de emergência e outras agências de primeiros socorros. Sua plataforma oferece orientação e tradução de chamadas em tempo real, garantia de qualidade automatizada, avaliações pré-contratação, simulações e treinamentos movidos por IA, transcrição ao vivo e análises para melhorar o desempenho, consistência e retenção de teleatendentes 9-1-1, profissionais de aplicação da lei e de EMS. A GovWorx integra-se com sistemas CAD, rádio e telefones para otimizar QA/QI, coaching e fluxos de trabalho operacionais para organizações de segurança pública.

Descrição

• Own and manage the technical services scope of CommsCoach implementations, from pre-deployment planning through go-live. • Coordinate closely with Onboarding Project Managers to align technical timelines, dependencies, and customer readiness. • Develop and manage technical project plans, including milestones, risks, and escalation paths. • Serve as the primary technical point of contact for customer IT teams, PSAP/ECC technical staff, and external vendors. • Ensure all technical work is completed in accordance with GovWorx security, compliance, and operational standards. • Oversee and coordinate integrations between customer telephony/audio systems, CAD systems, and GovWorx applications. • Manage audio ingestion, network connectivity, and system configuration activities, including SIP, RTP, and related protocols. • Coordinate hardware deployment and configuration for audio or data ingestion where required. • Lead technical troubleshooting efforts during implementation and post-go-live stabilization. • Act as a technical escalation resource for complex or high-impact issues. • Provide hands-on technical support on select projects as overflow when engineering or implementation capacity is constrained. • Participate in a shared 24×7 on-call rotation, responding to critical customer technical issues after hours, weekends, and holidays. • Collaborate with Customer Support and Engineering to ensure timely resolution and root-cause analysis. • Travel to customer sites as needed (maybe 20%) for installations, testing, troubleshooting, and stakeholder coordination. • Build strong working relationships with PSAP/ECC leadership, IT staff, and vendors. • Clearly communicate technical status, risks, and next steps to both technical and non-technical stakeholders.

🎯 Requisitos

• U.S. citizen or authorized to work in the United States. • Ability to pass FBI CJIS fingerprinting and national and state-level background checks. • 3+ years of experience in technical project management, technical services, systems engineering, or similar roles. • Experience working in or supporting public safety, 9-1-1, or mission-critical environments. • Strong understanding of telephony, VoIP, SIP/RTP, audio streaming, and networked systems. • Comfortable working across Windows and/or Linux environments and basic networking concepts. • Proven ability to manage multiple technical projects simultaneously. • Strong communication skills with the ability to translate technical concepts for non-technical audiences. • Willingness to travel and participate in a 24×7 on-call rotation.

🏖️ Benefícios

• Offers Bonus • Benefits • Flexible Time Off