Patient Outreach Specialist

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🕒 Junho 25

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Grapefruit Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2022

🏥 Saúde

☁️ SaaS

🎯 Recrutamento

🔥 Investimento no último ano

💰 Seed Round - Grapefruit Health em 2025-08

Healthcare • SaaS • Recruitment

Grapefruit Health é uma plataforma habilitada por tecnologia que mobiliza estudantes clínicos locais para formar uma força de trabalho escalável e supervisionada, ajudando organizações de saúde a preencher lacunas no atendimento ao paciente. A empresa recruta e treina estudantes clínicos para tarefas específicas de baixa complexidade, aloca estudantes a pacientes com base em histórico e idioma, e gerencia o contato com pacientes, triagens, acompanhamentos e documentação segura por meio de um sistema compatível com HITRUST/SOC2 Tipo 2. A Grapefruit Health opera com preços baseados no sucesso para reduzir custos, preenche vagas para clientes e permite que os clínicos se concentrem em cuidados de maior complexidade.

Descrição

• Reach out to patients through lively phone calls, vibrant emails, and engaging text messages to share all the amazing services and resources available to them. • Become a scheduling maestro! Craft seamless appointment and follow-up plans to ensure every patient gets the care they deserve, making their journey smooth and stress-free. • Transform feedback collection into an exciting adventure! Use creative surveys and fun follow-up chats to uncover patient experiences and insights that will help us elevate our services to new heights. • Team up with healthcare providers like a dynamic duo! Share insights and brainstorm solutions to meet patient needs, creating a unified front that truly cares for our community. • Maintain sharp and accurate records of outreach efforts and patient interactions in our database, ensuring that every detail is noted with precision and flair! • Dive into the creative process! Help design eye-catching outreach materials and develop innovative strategies that truly resonate with patients and inspire engagement. • Lead the charge in training and supporting Patient Champions! Review their calls and documentation with enthusiasm and offer valuable feedback to help them shine and make a real difference. • Stay ahead of the game! Immerse yourself in the latest company services, policies, and healthcare trends, becoming a go-to resource for accurate and exciting patient information. • Embrace your role as a confidentiality superhero! Adhere to HIPAA standards with diligence, ensuring patient information is protected while fostering trust and security. • Bring joy to the workplace! Celebrate every success, big or small, and cultivate a positive atmosphere that keeps everyone motivated and excited about the impactful work we do.

🎯 Requisitos

• Certification as a medical assistant, community health worker, patient navigator, pharmacy tech, or other clinical field is required. • Previous experience in patient outreach, customer service, or a related field preferred. • Experience training others. • Strong communication skills, both verbal and written. • Empathetic and compassionate attitude toward patients and their families. • Ability to work independently and manage time effectively. • Must be able to work a minimum of 20 hours a week. • Proficient in using computers and various software applications (e.g., web-based applications, GoogleWorkplace). • Preferred experience with public speaking.

🏖️ Benefícios

• Flexible work hours to fit your schedule. • Exposure to an early-stage company with the chance to grow into a permanent role. • Opportunity to make a positive impact on patient lives. • Collaborative and supportive team environment. • Remote work setup.