Customer Insights Manager, Home Health/Hospice

Vaga não está no LinkedIn

🕒 Agosto 11

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $120.000 - $150.000 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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Greenhouse Software

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 2012

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A Greenhouse Software é uma provedora líder de soluções de software de contratação desenhadas para empresas que priorizam as pessoas. A empresa oferece uma plataforma abrangente de recrutamento e integração que aprimora cada aspecto do processo de contratação. A Greenhouse Software foca em contratações estruturadas e em diversidade, igualdade e inclusão, ajudando organizações a melhorar seus resultados de recrutamento e a criar melhores experiências para os candidatos. Suas ferramentas visam otimizar a eficiência e a eficácia das equipes de recrutamento, reduzindo preconceitos e alavancando a automação para acelerar a aquisição de talentos. A Greenhouse Software faz parcerias com outros provedores de tecnologia para oferecer integrações e funcionalidades adicionais, tornando-a uma escolha versátil para pequenas e grandes empresas em todo o mundo.

Descrição

• Translate CMS Conditions of Participation, state regulations, accreditation standards, and payer requirements into operational workflows and AI rule sets. • Maintain compliance rule libraries covering OASIS-E accuracy, HOPE assessment validation, hospice eligibility/recertification documentation, PDGM coding compliance, and SDoH capture. • Provide clinical validation and subject matter expertise for AI-driven compliance prompts, Live Quality Assist nudges, and compliance dashboard checks. • Review AI-generated narrative notes, OASIS responses, and HOPE items for clinical accuracy and regulatory alignment. • Lead discovery sessions with HH&H executives, QA/QAPI directors, and clinicians to identify compliance needs and workflow gaps. • Support compliance implementations end-to-end, including data schema validation, EHR ingestion review, and custom rules development. • Serve as the HH&H compliance SME during customer meetings, QBRs, and onsite visits alongside sales, customer success, and implementation teams. • Educate internal teams on HH&H compliance personas, regulatory frameworks, and market dynamics. • Partner with Product, Clinical Strategy, Engineering, and Sales Engineering to reflect HH&H needs in product and go-to-market materials. • Monitor changes in CMS regulations, MAC and payer requirements, and accreditation standards, translating market and competitive signals into product and positioning recommendations.

🎯 Requisitos

• Clinical licensure and direct patient care experience in home health or hospice (RN, PT, OT, SLP, SW, or equivalent) • 5+ years in quality assurance, compliance, or clinical operations leadership within a home health, hospice, or combined HH&H organization • Deep working knowledge of CMS Conditions of Participation, OASIS-E, HOPE, PDGM, and hospice eligibility/recertification documentation standards • Hands-on experience with audit preparation, including CMS surveys, state surveys, ADRs, ZPIC/UPIC audits, QAPI programs, and corrective action planning • Familiarity with major HH&H EHR systems, including HCHB/Homecare Homebase, WellSky/Kinnser, MatrixCare, Netsmart, Careficient, and Healthwyse • Strong project management skills and ability to prioritize and execute across multiple workstreams simultaneously • Experience with LLM prompt engineering, AI model validation, or data-driven quality improvement methodologies • COS-C, CHC, CPHQ, or HCS-D certifications are nice-to-haves • Background in revenue cycle management, coding compliance, or billing operations in HH&H is a nice-to-have • Experience navigating PDGM recoupment risk, hospice fraud enforcement, or CMS TPE reviews is a nice-to-have

🏖️ Benefícios

• A team of amazing people with a shared vision and the infinite drive to make it happen • Opportunity to build, grow, and become highly instrumental in shaping how technology can increase the effectiveness of therapy • Fully remote work environment • Competitive health and well-being benefits, mental healthcare support, and life and AD&D insurance • Significant equity and 401(k) plans matched to 4% • Company sponsored retirement plan • Global business travel insurance for you and any dependents traveling with you • Domestic conference budget and annual learning & development stipend • Remote work stipend • Generous PTO, additional mental health days, and paid time off to recharge, care for yourself and loved ones, and handle life's moments • Fertility treatment and family planning coverage • Annual learning & development stipend • Employee resource groups and team-driven celebrations and events