Workflow & Systems Engineer, Operations

🕒 Maio 21

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $65.000 - $85.000 / ano

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

⚙️ Engenheiro de Sistemas

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Group 1001

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

💸 Finanças

📚 Educação

Finance • Insurance • Education

A Group 1001 é um coletivo focado em capacitar empresas e comunidades por meio de soluções financeiras inovadoras e parcerias estratégicas. A empresa oferece produtos de seguro e anuidades simples e acessíveis, desenhados para ajudar indivíduos a gerenciar e aumentar suas economias. Sua plataforma de investimentos online oferece aos usuários um meio digital de controlar seu futuro financeiro. A Group 1001 também investe em parcerias que aprimoram o desenvolvimento comunitário por meio da educação e esportes. Com uma cultura voltada para a tecnologia, eles estão transformando a indústria de seguros e ajudando comunidades a prosperar.

Descrição

• Own the design, configuration, and continuous improvement of Zendesk workflows, automations, and agent experience • Drive towards zero-touch processing by identifying manual intervention points and engineering automated solutions to eliminate them • Identify, evaluate, and implement AI and automation opportunities that reduce toil, improve quality, and scale operations — including evaluating and leveraging third-party applications and marketplace integrations to streamline operations • Build and own operational dashboards and reporting frameworks that provide leadership visibility into workflow performance, bottlenecks, automation impact, and opportunities for improvement • Partner with IT/Engineering on platform integrations and cross-platform needs, serving as the operations subject matter expert for requirements, testing, and acceptance • Bridge business stakeholders and technical teams by gathering requirements, scoping solutions, and translating operational needs into actionable configurations • Champion a culture of continuous process improvement, constantly evaluating how workflows can be made more efficient, more automated, and closer to straight-through processing

🎯 Requisitos

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or related field • 2+ years of experience in a business analyst, workflow analyst, systems administrator, or operations technology role • Zendesk administration experience — configuration of triggers, automations, macros, routing, SLAs, and reporting (Explore) • Demonstrated interest or hands-on experience with AI tools, automation platforms, or process automation • Strong analytical skills with logical thinking and process orientation • Excellent communication, documentation, and organizational skills • Microsoft Office proficiency (Excel in particular) • Ability to manage multiple projects and work cross-functionally.

🏖️ Benefícios

• Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options. • Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability. • All employees (regardless of hours worked) have immediate access to the Company’s Employee Assistance Program and wellness programs—no enrollment is required. • Employees may also participate in the Company’s 401K plan, with matching contributions by the Company.