Ambulatory Care Triage RN

🕒 Julho 2

🏈 Alabama – Remoto

🏈 Alabama – Remote

💵 $30 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Guideway Care

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 2017

🏥 Saúde

☁️ SaaS

🤖 Inteligência Artificial

Healthcare • SaaS • Artificial Intelligence

A Guideway Care é uma empresa focada em saúde que oferece uma plataforma de ativação de pacientes baseada em evidências, combinando orquestração impulsionada por IA e Agentes de Ativação de Paciente treinados. Usando seu framework proprietário de Orientação Motivacional de Pacientes (MPG), a Guideway orienta pacientes através do acesso, encaminhamentos, transições de cuidado e manejo de doenças crônicas para melhorar a adesão, reduzir utilizações evitáveis ​​e aumentar a satisfação e resultados financeiros para hospitais, sistemas de saúde, pagadores/ACOs, FQHCs e provedores de dispositivos médicos. A empresa enfatiza o impacto clínico e financeiro mensurável—menos readmissões, maior adesão a consultas, melhores pontuações HCAHPS e alto ROI—enquanto aborda determinantes sociais da saúde e barreiras operacionais.

Descrição

• Conduct comprehensive patient assessments and triage using evidence-based protocols and clinical guidelines. • Respond to patient concerns through inbound and outbound telephone calls and secure patient messaging platforms. • Assess symptoms, determine appropriate levels of care, and provide patient education and clinical guidance. • Escalate urgent or complex concerns to providers or appropriate care team members. • Coordinate care across providers, specialists, and healthcare teams to support positive patient outcomes. • Document assessments, recommendations, and communications accurately within electronic medical records (EMRs). • Assist with administrative clinical functions including FMLA, ADA, STD/LTD documentation and patient care coordination activities. • Support onboarding and training of new team members through shadowing, coaching, and reinforcement of best practices. • Collaborate with physicians, advanced practice providers, clinical staff, and practice administrators to ensure continuity of care. • Maintain compliance with organizational policies, HIPAA requirements, and clinical quality standards. • Perform other duties necessary to support our mission, values, and commitment to patient-centered care.

🎯 Requisitos

• Active, unrestricted Registered Nurse license in a compact licensure state. • Minimum of 5 years of ambulatory care, outpatient clinic, primary care, specialty practice, women's health, or physician office nursing experience. • Prior RN triage experience in an ambulatory or outpatient setting strongly preferred. • Previous remote nursing or telephone triage experience preferred. • Strong clinical assessment, critical thinking, and decision-making abilities. • Excellent verbal and written communication skills with the ability to provide compassionate patient support remotely. • Experience utilizing electronic medical records such as Epic, Cerner, Greenway, Athenahealth, or similar systems. • Proficiency with Microsoft Office and other standard office technologies. • Ability to work independently while following established clinical protocols and workflows.

🏖️ Benefícios

• Medical Insurance • Vision Insurance • Dental Insurance • Flexible Spending Account (FSA) • Company paid short- and long-term disability • Employee Assistance Program • Life Insurance • Accident insurance • Other voluntary benefit programs for employees and their eligible dependents • 401(k) retirement plan with a company match