Quality Assurance Supervisor

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Guild Mortgage

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 1960

💸 Finanças

🏠 Imobiliário

Finance • Real Estate

A Guild Mortgage é uma financiadora de hipotecas e prestadora de serviços de empréstimos dos Estados Unidos que oferece uma ampla gama de produtos e serviços de financiamento imobiliário para consumidores e parceiros de negócios. A empresa oferece hipotecas para compra e refinanciamento, incluindo programas convencionais, FHA, VA, USDA, jumbo, renovação, construção, hipotecas reversas, HELOCs e programas especiais com assistência para entrada. A Guild Mortgage opera em todo o país através de agências locais e consultores de crédito, apoia os mutuários com serviços e gerenciamento de contas online, e faz parcerias com construtores, agentes imobiliários, agentes de título e correspondentes.

Descrição

• Monitor and manage production metrics for team; effectively balancing workloads so that QA Auditors meet deadlines. • Ensure compliance with federal, state, agency and investor Quality Control guidelines and requirements. • Respond to and coach QA Team Leads and Auditors on issues that represent higher risk/fall outside of scope of responsibility. • Identify and escalate potential fraud issues. • May assist with auditing loans when volumes require additional resources. • Help establish a department culture that emphasizes teamwork and is consistent with Company values; promote positive, professional relationships based on mutual respect. • Identify and stay current on changes in industry regulations, and recommend changes to internal policies, procedures, policies, and systems to incorporate new or updated requirements. • Provide training and guidance to employees related to disclosures, use of internal Company systems, and QA logistics and procedures. • Coach and hold team members accountable for timeliness, accuracy, and completeness of files, and ensure all regulatory and compliance requirements are met. • Track/monitor loan deficiencies, perform analysis and report trends; review month end reporting and provide recommendations for action plans that address current trends. • Prepare various analyses for defined areas; collaborate with QA staff to compile data required for completion and communicate findings and recommendations to QA Director. • Promote quality achievement and performance improvement throughout the department. • Prepare and review regular and ad hoc reports related to functional area of expertise. • Assist in the assessment and management of control processes. • Ensure that departmental policies and procedures are up to date. • Make recommendations for changes to processes and procedures that will help improve operations; assist with ongoing process improvement efforts to ensure that Quality Assurance is utilizing appropriate resources. • Administrate systems used throughout the department. • Assist during exams/audits, meetings/calls with investors/insurers. • Basic knowledge of AI tools. • Assist the QA Director in the management of external vendors by monitoring and reporting quality, issues and updates. • Assist QA Director on various projects, investigations, and department initiatives.

🎯 Requisitos

• Bachelors Degree directly related to the position or equivalent, required. • Minimum four years experience in Mortgage Quality Assurance/Quality Control roles two of those years spent in a lead or supervisory capacity. • Minimum two years supervisory or leadership experience. • Ability to organize and manage multiple priorities simultaneously. • Advanced level knowledge and experience with mortgage quality control requirements and investor guidelines (FNMA, FHLMC, VA, FHA, USDA). • Reverse, Non-QM, and TPO mortgage quality control experience is a plus. • Manage multiple priorities, deadlines and team projects in a fast-paced environment; leads with a strong sense of urgency and responsiveness. • Excellent verbal and written communication skills. • Strong detail orientation and highly organized. • Ability to be patient, respond to questions, train and build capabilities of less experienced team members. • Use PDF/Adobe programs and Microsoft Word, Excel and PowerPoint. • ACES audit system experience is a plus. • Advanced math/ income calculation skills. • Exercise sound judgment. • Work in a deadline-driven environment to ensure direct reports complete work in a timely and accurate manner. • Excellent verbal and written communication skills required. • Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required. • Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required. • Commitment to company values.

🏖️ Benefícios

• medical • dental • vision • life insurance • AD&D • LTD • 401(k) with employer match