Regional Service Manager

🕒 Março 31

🏄 California – Remoto

🏄 California – Remote

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

👔 Gerente

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GVW Group

SiteLinkedInTodas as Vagas

201 - 500 funcionários

Fundada em 1993

🏢 Corporativo

Enterprise • Manufacturing • Engineering

GVW Group é uma dinâmica holding industrial fundada em 1993, dedicada ao investimento em empresas, ao crescimento e ao início de negócios em diversos setores, incluindo manufatura, distribuição, tecnologia, big data, engenharia e eficiência energética. A empresa aproveita grandes talentos e tecnologia de ponta para construir negócios escaláveis em estágio inicial, de alto crescimento e de médio porte. GVW Group opera globalmente e incorpora uma abordagem proativa e orientada para resultados para criar valor, muitas vezes trabalhando com equipes de gestão existentes e promovendo um ambiente empreendedor. A empresa tem investido na fabricação de veículos comerciais pesados, TI e produtos sustentáveis e ecológicos. Com empresas como Autocar, Aculocity e GreenOhm, GVW Group apoia seus afiliados buscando oportunidades em tecnologia avançada que possam penetrar em novos mercados.

Descrição

• Responsible for managing all aspects of service for dealerships and customers and ensures satisfaction with service work • Assists customers and dealers with troubleshooting and repair of service-related problems • Responsible for the overall service delivery performance levels and customer satisfaction levels of assigned Region • Assists in developing corrective action plans with assigned dealerships and customers to close any service delivery gaps identified • Tracks, reports and follows-up on product and technical issues for dealerships and customers by proactively working with Autocar Solutions Team • Gives dealerships suggestions on improving their service department by reviewing dealer service operations to include required tooling • Promote and ensure dealership has Autocar trained technicians to handle workload • Develop and manage strong relationships at all levels of the customer’s organization and maintains customer confidence in the Autocar product • Develops strong relationships with Regional Business Managers and National Account Sales in their region • Coordinates with engineering and technical service departments to develop and ensure that service performance and quality specifications are met • Coordinates cost effective, self-managed travel schedules.

🎯 Requisitos

• Bachelor's degree (B. A.) from four-year College or university • Three to five years related experience and/or training • Previous experience in the Heavy-Duty Truck industry is required • Specific experience in the Refuse industry is preferred • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume • Ability to apply concepts of basic algebra and geometry • Ability to define problems, collect data, establish facts, and draw valid conclusions • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables • A thorough working knowledge of MS Office, AXIS (Team Center Engineering - IMAN, QAD, ADNET) preferred • Class B - Commercial Driver License or ability to obtain is required • Automotive Service Excellence (ASE) Certification or ability to obtain is required • Cummins Certification is preferred • Allison Certification is preferred • Ability to Autocar Master Technician Certification

🏖️ Benefícios

• Must be able to travel 75-100% of the time.