Technical Alignment Engineer

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GXA

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 2004

💼 Consultoria

📦 Logística

📣 Marketing

Consulting • Logistics • Marketing

A GXA é uma empresa de serviços de TI localizada no Dallas-Fort Worth Metroplex, Texas, que oferece soluções abrangentes como TI gerenciada, cibersegurança, segurança de rede e consultoria de TI. Com 16 anos de experiência, a GXA atende diversos setores, incluindo escolas chárter, imóveis comerciais, manufatura e organizações sem fins lucrativos. A empresa enfatiza soluções de TI personalizadas para ajudar as empresas a gerenciar suas operações de TI de maneira eficaz e segura. A GXA é comprometida com altos padrões de segurança da informação, possuindo certificações como SOC 2 Tipo II e ISO 9001, para garantir a proteção e eficiência das infraestruturas tecnológicas de seus clientes. Atendendo clientes comerciais e governamentais, a GXA busca melhorar as experiências tecnológicas e resolver desafios de TI, aumentando a produtividade e segurança das empresas texanas.

Descrição

• **Primary Responsibilities** • - **Environment Alignment & Health Checks** • - Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists. • - Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance. • - Provide structured reports to vCTOs with risks, gaps, and recommendations. • - Handle support escalations requiring L3 technical knowledge. • - Ensure proactive alignment and remediation in the following core areas: • - **Windows Server & Active Directory/Entra ID** – Validate domain health, replication, GPOs, DNS/DHCP configuration, user/role management, and Entra ID synchronization. • - **Office 365 & Azure** – Review configuration, licensing, security policies, conditional access, and backup solutions; ensure compliance with best practices. • - **Virtualization (VMware/Hyper-V)** – Monitor host/server health, cluster configurations, storage, networking, and failover capabilities. • - **Networking (LAN/WAN, VLANs, Firewalls, VPNs)** – Verify firewall rules, VLAN segmentation, site-to-site/client VPNs, and monitoring for security or performance anomalies. • - **Endpoint Management (Intune, Compliance & Conditional Access)** – Review device enrollment, compliance policies, Intune configurations, patch/update compliance, and conditional access enforcement. • - **Documentation Excellence** • - Maintain and improve documentation in IT Glue and Autotask. • - Eliminate inconsistencies and ensure “single source of truth” across all client environments. • - Create repeatable playbooks and process documentation for future reuse. • - **Analysis & Standards Enforcement** • - Identify systemic issues and recurring misalignments across multiple clients. • - Suggest remediations and contribute insights to Project Initiation Documents (PIDs). • - Provide feedback to refine GXA’s alignment methodology and technical standards. • - **Collaboration & Support** • - Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements. • - Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement. • - Mentor junior team members and help raise GXA’s technical maturity. • **Success Measures (Key Accountabilities)** • - **Improved Technical Alignment** – Client environments consistently meet GXA standards. • - **Reduced Reactive Noise** – Lower recurring tickets and escalations by catching issues early. • - **Documentation Excellence** – IT Glue and Autotask remain accurate, current, and complete. • - **Analytical Insight** – Reports and data directly inform vCTO strategies and client roadmaps. • - **Standards Advancement** – GXA’s standards evolve through TAE feedback and real-world findings. • - **Operational Consistency** – Health checks and documentation delivered on schedule with precision. • - **Team Enablement** – vCTOs and service teams rely on the TAE’s data to improve client experience. • - **Professional Growth** – Progress toward certifications, advanced technical mastery, and leadership in standards enforcement.

🎯 Requisitos

• **Technical Must-Haves** • 7+ years of IT systems/network engineering at an L4 level. • - Advanced expertise with: • - **Windows Server, Active Directory/Entra ID, Office 365, Azure** • - **Virtualization and Storage (VMware/Hyper-V)** • - **Networking (LAN/WAN, VLANs, firewalls, VPNs)** • - **Intune, endpoint compliance, and conditional access policies** • - Strong troubleshooting, diagnostic, and problem isolation skills. • - Proven ability to work independently with minimal supervision. • - Excellent written and verbal communication skills. • - Methodical, detail-oriented, and disciplined approach. • **Preferred / Developmental Goals** • - Familiarity with RMM tools (Kaseya, N-able) and IT Glue/Autotask. • - Contributions to technical standards and alignment libraries. • - Bachelor’s degree in IT, Networking, or equivalent experience (7+ years). • - Certifications (growth path): • - CompTIA Security+ or Network+ • - Microsoft Azure/M365 Fundamentals • - Cisco CCNA • - Fortinet NSE 3/4 • - VMware VCP/VCTA • - ITIL Foundation • - Willingness to continuously learn and adapt to evolving standards.