Operations Specialist – Claims

🕒 Outubro 8

🏰 Missouri – Remoto

🏰 Missouri – Remote

💵 $16 - $24 / hora

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

⚙️ Operações

👻 Score fantasma 6%

O que significa: a chance de ninguém estar realmente contratando para esta vaga.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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H&R Block

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1955

💸 Finanças

👥 B2C

🤝 B2B

Finance • B2C • B2B

A H&R Block é uma empresa norte-americana de preparação de impostos e serviços financeiros que oferece serviços presenciais e online de declaração de impostos, profissionais de contabilidade, contabilidade para pequenas empresas e folha de pagamento, além de produtos financeiros relacionados, como antecipação de reembolsos e cartões pré-pagos. Fundada em 1955, opera escritórios de impostos de varejo, franquias e plataformas digitais para atender consumidores e pequenas empresas com soluções fiscais, contábeis e financeiras.

Descrição

• Review client claims for accuracy and required documentation • Process claims for payment or additional research • Serve as liaison with field associates and management regarding client claims, associated software applications, and processes • Assist internal and external clients via phone, email, mail, and instant messaging • Monitor pending submission claims and work with field associates to submit for review or void as needed • Monitor under-review claims for needed information • Coordinate with field associates and tax analysts to ensure claims are processed within the department service level agreement • Perform detailed reviews of claim information and notes for consistency and compliance with company policies • Support field associates and management as liaison with other business units • Provide support and feedback regarding department policies, processes, and guidelines • Research and resolve client claims issues via Salesforce client escalations • Perform other duties as assigned

🎯 Requisitos

• High school diploma or equivalent • Ability to communicate clearly, calmly, and confidently by telephone and email • Excellent verbal and written communication skills • Ability to conduct interviews with clients, potential suspects, merchants, and law enforcement • Effective customer service techniques with clients who may be aggressive or under stress • Ability to work effectively in a diverse work group and collaborate with multiple cross-functional teams • Ability to work independently to problem solve, organize, and prioritize cases • Analytical and detail-oriented approach • Ability to complete repetitive tasks and remain focused while documenting case notes in an organized and comprehensive manner • Experience with Windows operating systems • Ability to multitask across Outlook, Word, Excel, SharePoint, and web applications via multiple monitors • No previous work experience necessary • Preferred: 3–5 years' experience in a high-stress customer service position • Preferred: Experience with documentation and information retention • Preferred: Investigation and validation of information • Preferred: One-year experience within H&R Block • Preferred: One-year similar claims experience

🏖️ Benefícios

• Competitive pay • Medical and prescription drug coverage for qualifying associates and eligible dependents • H&R Block Retirement Savings Plan (401(k) Plan) • Employee Assistance Program • (Virtual) fitness center programs • Associate discount program • Business Travel Accident Insurance • Associate Tax Prep benefit • Continuous learning • Support for well-being and life both in and outside of work • Potential participation in incentive compensation or short-term incentive plans

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