Senior Change Manager

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Hamilton Company

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

🔧 Hardware

🔬 Ciência

🧬 Biotecnologia

Hardware • Science • Biotechnology

A Hamilton Company é uma fabricante líder de dispositivos de manipulação e medição de líquidos de precisão. A empresa é especializada em estações de trabalho automatizadas de manipulação de líquidos, sensores de processo e sistemas OEM, oferecendo soluções inovadoras para laboratórios e ambientes de pesquisa. Com uma história que remonta ao final da década de 1940, a Hamilton oferece uma ampla gama de produtos, incluindo seringas, agulhas, pipetas e sistemas automatizados de gestão de amostras. Seus produtos são projetados para melhorar os fluxos de trabalho laboratoriais e aumentar a eficiência através da automação. A Hamilton está comprometida com a qualidade e a inovação, servindo laboratórios em todo o mundo com tecnologias que agilizam processos e melhoram a precisão.

Descrição

• Own and operate the enterprise Change Management process aligned to ITIL best practices. • Chair and coordinate the Change Control Board (CCB), including preparation, agenda management, risk reviews, and decision tracking. • Ensure all changes (standard, normal, emergency) follow defined approval workflows and are appropriately risk-rated. • Enforce change freeze, blackout periods, and major business event protection. • Act as final escalation point for high-risk or cross-platform changes. • Define and maintain the release management framework, including release calendars, bundling strategies, and go-live governance. • Coordinate cross-team releases spanning applications, infrastructure, cloud, security, and data platforms. • Ensure release readiness criteria are met (testing, rollback plans, communications, monitoring, support readiness). • Partner with DevOps and Engineering teams to align CI/CD pipelines with release governance. • Use Azure DevOps as the authoritative platform for: Change records and approvals, Release tracking and milestones, Risk, impact, and dependency documentation, Evidence for audit and compliance. • Produce executive-level reporting on change volume, risk, success rates, and incidents caused by change. • Act as the primary interface between IT Operations, Infrastructure, DevOps, Security, Application teams, and the business. • Ensure changes are clearly communicated to impacted stakeholders, including support teams and end users. • Partner with Incident and Problem Management to drive post-implementation reviews (PIRs) and reduce change-related incidents. • Ensure change processes meet regulatory and audit expectations (e.g., SOX ITGCs, DORA, ISO 27001/22301). • Maintain clear audit trails, approvals, and evidence for all material changes. • Analyze trends and metrics to continuously improve change success rates and reduce unplanned outages.

🎯 Requisitos

• 8+ years’ experience in IT Change Management, Release Management, or Service Management roles. • Deep, practical experience with ITIL-aligned change control and Change Control Boards (CCB). • Strong hands-on experience using Azure DevOps to manage changes, releases, workflows, and reporting. • Proven experience coordinating complex, cross-team releases in enterprise environments. • Strong understanding of IT Operations, Infrastructure, Cloud, Security, and Application delivery. • Experience operating in regulated environments with audit and compliance requirements. • Excellent stakeholder management, facilitation, and decision-making skills. • ITIL v4 certification (or equivalent) is desirable. • Experience integrating change governance with DevOps / CI-CD pipelines is desirable. • Familiarity with SOX, DORA, ISO 27001/22301, or similar regulatory frameworks is desirable. • Experience designing dashboards and KPIs for executive reporting is desirable.

🏖️ Benefícios

• Hybrid working • Matching 401K plan • Medical, dental, vision, life, disability • Generous time off (including parental leave) • Continued support for professional development • Gym subsidy • My day (additional days leave for personal interests/wellness/charity work)