Legal Training & Quality Assurance Manager

🕒 Julho 28

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Hargrove Firm

SiteLinkedInTodas as Vagas

2 - 10 funcionários

Fundada em 2011

⚖️ Jurídico

☁️ SaaS

Legal • SaaS

O Hargrove Firm é um escritório de advocacia especializado em planejamento patrimonial que combina a responsabilidade legal tradicional com uma plataforma tecnológica transparente e em tempo real. O escritório enfatiza a precificação por taxa fixa e disponibilidade em todo o país, atendendo tanto consultores quanto clientes individuais que necessitam de serviços de planejamento patrimonial. Seu website e a interface do produto indicam uma plataforma integrada voltada para o cliente, com funcionalidades de visibilidade de casos, agendamento, gerenciamento de clientes e acompanhamento de progressos, projetada para tornar o planejamento patrimonial mais rápido, mais transparente e com preço previsível.

Descrição

• Design, coordinate, and deliver onboarding programs for new hires across paralegal, legal assistant, and administrative roles • Develop and maintain training materials, SOPs, and reference guides tailored to estate planning practice areas • Conduct role-specific training sessions covering firm systems, client intake procedures, document preparation, and compliance standards • Track new hire progress through onboarding milestones and provide timely support and guidance • Review and assess recorded client meetings, internal calls, and consultations to evaluate quality, accuracy, and adherence to firm standards • Provide structured, constructive written and verbal feedback to staff based on recorded session reviews • Develop and maintain QA rubrics, scorecards, and evaluation frameworks aligned with firm expectations • Collaborate with legal operations to identify inefficiencies in existing workflows and propose scalable improvements

🎯 Requisitos

• Minimum 5 years of dedicated experience as a senior paralegal and/or licensed attorney, with a focus on estate planning (wills, trusts, probate, powers of attorney, or related areas) • Proven ability to explain complex legal concepts and procedures clearly to staff at varying experience levels • Experience reviewing recorded meetings, calls, or work product for quality and compliance purposes • Strong written and verbal communication skills, including the ability to deliver feedback professionally and constructively • High attention to detail with a commitment to accuracy and consistency • Ability to manage multiple priorities independently in a fast-paced professional environment • Prior experience in a training, coaching, or legal operations capacity (preferred) • Familiarity with practice management platforms (e.g., Clio, MyCase, Lawmatics) and document automation tools (preferred) • Experience developing SOPs, training guides, or QA evaluation frameworks (preferred) • JD or paralegal certificate from an ABA-approved program (preferred)

🏖️ Benefícios

• Comprehensive benefits package including health, dental, and vision coverage and 401k with 4% matching! • Competitive compensation, including performance based bonuses! • Fully remote work - occasional travel for team building may be requested!