Senior Director of AI Applications – Operational Effectiveness

Vaga não está no LinkedIn

🕒 Outubro 17, 2025

🌽 Illinois, Texas – Remoto

🌽 Illinois – Remote 🤠 Texas – Remote

💵 $185.000 - $225.000 / ano

⏰ Tempo Integral

🟠 Sênior

🤖 Inteligência Artificial

👻 Score fantasma 35%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Harris & Harris

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

Fundada em 1968

🏥 Saúde

💼 Consultoria

📦 Logística

💰 Private equity em 2019-11

Healthcare • Consulting • Logistics

A Harris & Harris é uma empresa de cobrança de dívidas e gestão de contas a receber que se especializa em comunicações multicanal e soluções de recuperação orientadas por tecnologia para clientes nos setores governamental, de autoridades de pedágio, saúde, telecomunicações, serviços públicos e bancário. A empresa enfatiza programas de recuperação personalizados, práticas robustas de segurança e conformidade, relatórios e análises abrangentes, e engajamento sob medida do consumidor (incluindo pagamento móvel/via texto). Oferece serviços profissionais para aumentar as taxas de recuperação e melhorar a experiência do consumidor, mantendo rigorosa segurança de dados e certificações regulatórias.

Descrição

• Lead the conceptualization, development, deployment, and adoption of AI‑enabled tools and solutions that create seamless, low‑friction experiences for employees and consumers • Be the organizational expert in emerging trends, competitive technologies, associated risks, and strategic opportunities in AI, automation, and contact center domains • Create robust business cases to justify new initiatives, process changes, or technology investments—balancing cost, benefit, and risk • Define, monitor, and analyze key performance metrics, using insights to drive iterative improvements and corrective actions • Benchmark and evaluate internal operations against industry best practices to identify gaps and lead transformation • Design and execute strategies to improve process efficiency, throughput, and quality across communication channels • Evaluate, source, and deploy best-in-class tools aimed at process automation, knowledge management, and AI augmentation • Own the continual improvement agenda for inbound virtual agents, ensuring their performance, learning, and adaptability • Define and manage a road map of process improvements and automation initiatives across channels • Oversee workforce planning, scheduling, dialer/campaign management, and capacity optimization efforts in contact center operations • Drive deployment of technology (including AI, machine learning, knowledge management systems) to increase agent knowledge, productivity, and performance • Work closely with cross-functional partners—IT, Analytics, HR/Training, Quality, Product—to align strategy, deliver projects, and sustain performance gains • Post‑implementation, rigorously monitor results, course‑correct, and report on outcomes and ROI • Lead by example: promote a culture of innovation, accountability, collaboration, and continuous improvement throughout your teams

🎯 Requisitos

• Bachelor’s degree (Business, Engineering, Computer Science, Operations, or related) or equivalent experience • 5+ years of experience in customer operations, digital transformation, process improvement, or AI-enabled operations—preferably in a service or financial services organization • Experience managing remote or distributed teams • Strong analytical mindset: comfort working with metrics, dashboards, root cause analyses; experience with SQL and Snowflake is a plus • Proficiency with MS Office (Excel, PowerPoint, Word) • Experience in vendor management, technology procurement, contracting, and vendor partnership oversight • Excellent communication skills—capable of translating technical concepts to senior executives, non-technical stakeholders, and cross-disciplinary partners • Change management expertise; experience driving adoption and behavior change in complex environments • Prior contact center operations experience is highly desirable • Ability to multi-task and prioritize conflicting demands under ambiguity • Willingness to travel up to 25% (on average ~10–15%)

🏖️ Benefícios

• Medical, Dental, and Vision insurances from premium providers • 401K with matching • Company paid Accident and Disability Insurance • Long Term Disability Insurance • EAP • Travel Assistance • Tuition Reimbursement • Paid Time Off • Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.