Manager, Professional Services

🕒 4 dias atrás

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $132.000 - $147.000 / ano

⏰ Tempo Integral

🟠 Sênior

🔴 Especialista

👔 Gerente

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HealthEdge

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2005

⚕️ Seguro de Saúde

☁️ SaaS

💳 Fintech

Healthcare Insurance • SaaS • Fintech

HealthEdge é uma empresa especializada em oferecer soluções avançadas para operadoras de saúde por meio do seu HealthRules Solutions Suite. Esse conjunto inclui um sistema digital abrangente de administração e processamento de sinistros, soluções de fluxos de trabalho (workflows) para gestão do cuidado e soluções de integridade de pagamentos, com o objetivo de ampliar a eficiência operacional e melhorar a qualidade do cuidado para os planos de saúde. Ao alavancar tecnologia integrada e automação, a HealthEdge ajuda os planos a eliminar silos de dados, aumentar a precisão dos pagamentos e elevar a experiência dos beneficiários, transformando o ecossistema de saúde para maior colaboração e acessibilidade.

Descrição

• Directly manage a team of Business Consultants, providing day-to-day leadership, guidance, and performance oversight • Ensure all team members have a clear understanding of client business objectives and the implementation plans in place to achieve them • Oversee the successful, on-time, and on-budget delivery of software implementation and expansion projects, maintaining a high standard of quality and client satisfaction throughout • Drive operational efficiency across project delivery by developing and enforcing consistent processes, methodologies, and best practices • Monitor project timelines, budgets, and resource allocation; identify and address risks before they impact delivery outcomes • Serve as a strategic partner to client stakeholders and internal Client Operations and Customer Success leaders, ensuring alignment on objectives, priorities, and delivery status throughout the engagement lifecycle • Act as a primary escalation point for client issues; proactively manage risks and lead corrective action planning with a client-first mindset • Lead scoping, sizing, and estimating efforts for assigned engagements, and manage competing priorities across the project portfolio • Coach customers on HealthEdge best practices and advocate for client needs internally to drive the best possible outcomes • Collaborate cross-functionally with Sales, Product, Customer Success, and other internal teams to ensure alignment on client objectives and delivery requirements • Provide regular coaching, feedback, and career development support to direct reports; encourage ownership of individual career growth • Participate in recruiting and employee development activities to build a balanced team with the right mix of skills • Prepare and present delivery performance metrics, project insights, and status updates to GPS and senior leadership • Drive continuous improvement initiatives that enhance client satisfaction, delivery quality, and team capability

🎯 Requisitos

• 8 or more years of experience in a consulting or professional services role within a technology company operating with a SaaS model • 3 or more years of direct people management experience, with demonstrated success leading and developing consulting teams • Bachelor’s degree in Business Administration, Information Technology, or a related field; equivalent experience considered • Prior health plan industry experience (HMO, PPO, POS, MAPD, Medicare, Medicaid, Dental, etc.) strongly preferred • Experience with Health Plan Claims and Benefits Administration software • Proven track record leading complex software implementation engagements, including client discovery, requirements gathering, configuration oversight, and end-to-end delivery • Demonstrated ability to manage project timelines, budgets, and resource allocation to deliver on commitments • Strong analytical and problem-solving skills, with the ability to negotiate solutions that address the needs of diverse stakeholders • Excellent written and verbal communication skills, with the ability to tailor messaging for a wide range of audiences, including executive stakeholders • Demonstrated ability to build strong client relationships and operate as a trusted advisor throughout the engagement lifecycle • Ability to manage cross-functional relationships and work effectively in a matrixed environment • Ability to thrive in a fast-paced, dynamic environment and adapt to shifting priorities • Proficiency in conflict management and navigating difficult conversations with confidence and diplomacy • Ability to guide business design, configuration approach, and execution planning as it relates to the HealthRules Payor platform • Experience with Smartsheet and Salesforce preferred • HealthRules Payor experience preferred

🏖️ Benefícios

• HealthEdge commits to building an environment and culture that supports diverse representation of our teams • Inclusive workplace where all employees have the opportunity to belong, make an impact and deliver excellent software and services to customers