Manager, Member Success

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🕒 5 dias atrás

🏛️ District of Columbia, Washington – Remoto

🏛️ District of Columbia – Remote ☕ Washington – Remote

⏰ Tempo Integral

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Health Evolution

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Health Evolution envolve diretores executivos, presidentes, fundadores, presidentes de conselhos, formuladores de políticas e outros líderes importantes do setor. Fazemos isso por meio de encontros presenciais, publicando insights e analisando informações que ajudam líderes do setor a acelerar o progresso, desenvolver oportunidades e criar novas estratégias. Apoiamos executivos que buscam criar um sistema de saúde de alta qualidade e eficiente, baseado em prevenção, acessibilidade, acesso, equidade e resultados para as pessoas e suas comunidades.

Descrição

• Build and maintain meaningful one-on-one relationships with executive members, serving as their primary point of contact and trusted resource within Health Evolution • Develop and manage a best-in-class member onboarding experience • Manage reporting of KPIs to track member benefit utilization, program engagement, and overall health of the membership • Develop a deep understanding of each member's priorities and interests to deliver personalized program recommendations and connections • Lead membership retention strategy, identifying at-risk members early and executing proactive outreach to drive renewal and long-term participation • Partner cross-functionally to shape and continuously elevate the member experience across all touchpoints throughout the program year • Continuously refine member support processes and service standards to improve response times, resolution quality, and overall member satisfaction • Resolve membership and event-related inquiries with urgency and professionalism, ensuring every interaction reinforces trust and confidence in Health Evolution • Serve as a knowledgeable, responsive resource for members across all Health Evolution products and programs, delivering support that reflects the caliber of our executive audience • Serve as the internal voice of the member, sharing insights and trends with leadership to shape strategy and product offerings • Conduct regular proactive touchpoints (check-ins, calls, surveys) to understand member goals, gather feedback, and identify opportunities to deepen engagement • Identify opportunities to expand member engagement, including upsell or referral opportunities where appropriate

🎯 Requisitos

• Bachelor’s degree • 4 or more years of work experience in a professional customer success or support role • Demonstrated proficiency in Salesforce, Microsoft Word, Excel, and PowerPoint; advanced Excel skills greatly appreciated • Demonstrated ability to communicate effectively with executives and colleagues • Strong analytical skills • Ability to work independently, but collaboratively in a remote environment • Demonstrated curiosity in our healthcare system and the people who make it better

🏖️ Benefícios

• Ability to work remotely • Competitive compensation • Competitive, comprehensive health care coverage • Flexible paid time off • 401k w/company match