Technical Support Specialist

🕒 Março 20

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HealthMark Group

SiteLinkedInTodas as Vagas

501 - 1000 funcionários

⚕️ Seguro de Saúde

📋 Conformidade

Healthcare Insurance • Compliance • Technology

A HealthMark Group é uma empresa especializada no gerenciamento de prontuários médicos por meio de soluções digitais otimizadas. Eles se concentram na otimização da liberação de informações para hospitais e consultórios médicos, garantindo um serviço eficiente, compassivo e confiável para pacientes que solicitam seus prontuários médicos. Ao abordar os desafios das exigências regulamentares em evolução e da escassez de pessoal, a HealthMark visa melhorar a satisfação do paciente e reduzir o ônus das auditorias e revisões de prontuários para organizações de saúde.

Descrição

• Respond promptly and professionally to inbound phone calls and customer inquiries. • Triage, document, prioritize, and escalate support tickets using Zendesk, ensuring timely follow-up and resolution. • Troubleshoot user issues related to data transfers, network connectivity, and general product use. • Provide clear guidance on product features, differences, and appropriate usage. • Accurately record support interactions, resolutions, and recurring issues in internal knowledge bases. • Collaborate with engineering and IT teams to resolve complex technical, integration, or infrastructure issues. • Maintain clear, professional, and courteous communication to support a high level of customer satisfaction.

🎯 Requisitos

• Previous Experience with Windows, Windows Server, and Office 365 • 1+ years of working knowledge of common information technologies and systems • Ability to Manage multiple projects simultaneously while maintaining high customer service standards • Proven ability to troubleshoot common IT problems • Excellent verbal and written communication skills, with the ability to interact professionally via phone and email. • Strong customer-service orientation, demonstrating empathy, patience, and a commitment to thorough issue resolution. • Proven reliability with the ability to manage multiple priorities simultaneously, including calls, tickets, and follow-ups. • Basic computer and networking knowledge, such as familiarity with file transfers, system navigation, and connectivity concepts. • Knowledge of or experience with DICOM, PACS, medical imaging workflows, or related healthcare-IT systems (preferred). • Previous experience in technical support or software support environments (preferred). • Familiarity with ticketing systems and support workflows (preferred). • Ability to learn new software platforms quickly (preferred).

🏖️ Benefícios

• Competitive benefits, including medical, dental, and vision insurance • 401k matching • Remote opportunities • Paid time off • A paid volunteer day of your choice