Staff Product Engineer

🕒 Julho 8

Candidatar-se

Encontrar Vagas Remotas Similares

Configurar Alerta de Email para Novas Vagas

📊 Verifique sua pontuação de currículo para esta vaga

Melhore suas chances de conseguir uma entrevista verificando sua pontuação de currículo antes de se candidatar.

Enviar Currículo

Help Scout

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2011

☁️ SaaS

SaaS • Customer Support

Help Scout é uma plataforma de suporte ao cliente que oferece uma variedade de ferramentas para capacitar equipes e melhorar a experiência do cliente. A plataforma inclui recursos como caixa de entrada compartilhada, chat ao vivo, base de conhecimento de autoatendimento e mensagens proativas para ajudar as equipes a oferecer um suporte personalizado e eficiente. A Help Scout enfatiza a importância do toque pessoal no atendimento ao cliente, integrando ferramentas de IA de maneira a apoiar, em vez de permitir que a IA domine a experiência do cliente. Ela atende a uma variedade de indústrias com foco em manter um suporte excepcional que prioriza tanto a equipe quanto o cliente.

Descrição

• Ship customer-facing AI features across the full stack. Build the experience and what's behind it — LLM-backed flows, retrieval (RAG) and embeddings, and agentic tool-calling — through to a fast, accessible, well-crafted UI. • Treat AI output as something you verify, not assume. Build evaluations, guardrails, and monitoring into AI features so quality is measurable and holds up in production. • Sweat the front-end craft. • Stay close to customers. Join customer calls when more context is needed to design the right solution, participate in a support escalation rotation, and watch session recordings on the features you own. • Own outcomes, not just output. • Co-author the solution. PMs own strategy and sequencing; you bring the judgment and craft for how solutions actually get built. • Own production readiness from the start.

🎯 Requisitos

• You're a strong, full-stack-capable engineer with a frontend center of gravity. • You have substantial JavaScript/TypeScript and React experience and real front-end craft, and you take initiative across the stack and ship end-to-end without waiting for someone to own the other half. • You've built real things with LLMs — not just prototypes. • You're comfortable with retrieval (RAG), embeddings, prompt/context engineering, and agentic/tool-calling patterns, and you have a point of view on what makes AI features actually reliable in production. • You hold a high bar for AI quality. • You're genuinely fluent with AI coding tools and treat them as part of your craft. • You're customer-fluent. • You own outcomes. • You take real ownership of the full development lifecycle. • You communicate clearly in writing and in conversation.

🏖️ Benefícios

• Competitive salary and an internal, transparent salary formula based on market data • Flexible time off – you choose the holidays and vacations that make sense for you • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care • A home office stipend to help you get set up and productive • A co-working stipend up to $300 a month if you choose to work out of your house • A yearly professional development stipend of $1,800 to help you grow in your craft • If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.