Key Account Manager – B2B

🕒 Setembro 14

🇩🇪 Alemanha – Remoto

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

💰 Gerente de Contas

🚫👨‍🎓 Sem graduação necessária

👻 Score fantasma 21%

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hepster

SiteLinkedInTodas as Vagas

51 - 200 funcionários

💼 Consultoria

📣 Marketing

✈️ Turismo

Consulting • Marketing • Travel

hepster é uma fornecedora de seguros inovadora especializada em soluções de seguros digitais personalizáveis. Oferecendo uma gama de apólices que inclui seguros para bicicletas, dispositivos eletrônicos, animais de estimação, equipamentos esportivos, viagens e responsabilidade civil, a hepster visa simplificar o processo de seguro com uma experiência totalmente digital que permite aos clientes acessar e gerenciar suas apólices online. Com opções de cobertura flexíveis adaptadas às necessidades individuais, a hepster se concentra em fornecer proteção abrangente tanto para pertences pessoais quanto para atividades de estilo de vida.

Descrição

• Take operational responsibility for a defined portfolio of B2B partners • Implement agreed objectives and measures in day-to-day business together with Strategic Account Management • Coordinate ongoing topics, manage partner inboxes, and track tasks, responsibilities, and deadlines • Analyze performance, quality, and revenue metrics • Prepare performance analyses and revenue forecasts, and identify required actions • Prepare and conduct regular meetings with partners • Build strong relationships with operational stakeholders • Ensure compliance with agreed processes, service levels, and contractual provisions • Identify deviations at an early stage and coordinate appropriate solutions • Support implementation, integration, and change processes • Manage the operational onboarding of new key accounts • Provide user guides, documentation, and training to enable transparent end-to-end processes • Coordinate collaboration with Product Development, Marketing, Claims Management, Customer Support, Partner Operations, and other specialist teams • Identify customer needs as well as cross-selling and upselling opportunities • Further develop operational processes and interfaces together with the teams involved

🎯 Requisitos

• Several years of experience in Account Management, Key Account Management, or a comparable B2B customer management role • Experience managing B2B customers • Strong execution skills and reliable follow-through on tasks through to completion • Analytical and structured approach to work • Confident handling of metrics and reporting • Ability to coordinate complex processes and multiple interfaces • Clear, reliable, and audience-appropriate communication • Solution-oriented approach to challenges and escalations • Good understanding of commercial relationships, customer needs, and cross-selling and upselling opportunities • Experience in insurance, financial services, leasing, B2B platforms, or other regulated markets is an advantage • Ideally, experience with implementation, integration, or change processes • Proficient in MS Office, particularly Excel and PowerPoint • Experience with CRM, analytics, or reporting tools is a plus • Very good command of German and English • Team player with a high degree of personal responsibility

🏖️ Benefícios

• Startup energy with clear structures • Direct communication and personal responsibility • Modern tools and active use of AI • Flexible working hours and workplace models • Predictable working hours from Monday to Friday • Mobile working generally possible • December 24 and December 31 off without using vacation days • Professional and personal development through training opportunities • Open knowledge sharing and room for growth • Respectful collaboration and diverse perspectives • Office dogs • Team events, shared successes, and after-work gatherings

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