Solutions Architect – Post-Sales

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HiddenLayer

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2022

🤖 Inteligência Artificial

🔒 Cibersegurança

💳 Fintech

Artificial Intelligence • Cybersecurity • Fintech

HiddenLayer é a primeira plataforma de segurança dedicada à inteligência artificial, projetada para proteger modelos de IA contra ataques adversariais que podem ameaçar vantagens competitivas. Em parceria com a Microsoft Azure, a HiddenLayer oferece um conjunto de soluções que inclui detecção e resposta para IA, varredura de segurança e relatórios automatizados para proteger algoritmos de aprendizado de máquina sem precisar de acesso aos dados subjacentes. Fundada por profissionais com ampla experiência em IA e segurança, a HiddenLayer tem como objetivo fornecer uma forma direta e eficaz para que as empresas protejam seus ativos de IA.

Descrição

• Customer Onboarding & Deployment: Partner with customers to design and implement secure deployments of our AI security solutions, ensuring seamless integration into their environments (cloud, on-prem, or hybrid). • Technical Guidance & Iteration: Provide expert technical consultation on infrastructure, containerization (Docker/Kubernetes), and cloud networking. Help customers rapidly iterate and adopt best practices for secure AI operations. • Customer Success Ownership: Act as the primary technical point of contact post-sale, ensuring customers derive ongoing value, achieve their security objectives, and successfully scale their deployments. • Troubleshooting & Optimization: Diagnose and resolve customer issues, optimize configurations, and proactively identify opportunities for improvement. • Enablement & Training: Deliver hands-on workshops, training sessions, and technical documentation to empower customer teams to be self-sufficient with our products. • Feedback Loop: Capture customer feedback and collaborate with product management, engineering, and research teams to inform roadmap priorities and product enhancements.

🎯 Requisitos

• Proven experience in a post-sales, customer success, or solutions engineering role (AI, security, or cloud-based products preferred). • Strong experience with Docker and containerized workloads; familiarity with Kubernetes is highly desirable. • Hands-on cloud experience (AWS, Azure, or GCP), including cloud networking concepts and Infrastructure as Code (IaC). • Python programming experience required; familiarity with AI/ML workflows (LangChain, LangGraph, MLOps tools) is a plus. • Skilled at troubleshooting technical issues and guiding customers through iterative solution design. • Excellent interpersonal and communication skills; comfortable working with both technical and business stakeholders. • Self-motivated, adaptable, and passionate about helping customers succeed.

🏖️ Benefícios

• Fully Remote: We are a completely remote global team. Though we’re distributed, we are intentional about getting the team together a couple of times a year. We offer a generous stipend for your home office setup, annual upgrades to ensure you have a comfortable workspace and a monthly stipend for internet/phone expenses. • Comprehensive Health & Wellness Benefits: Better than your average startup healthcare benefits. With five options to choose from, of which are fully subsidized by HiddenLayer, we offer a variety of options to fit each person’s needs. We also offer vision, dental, and 401k offerings. • Flexible Time Off: Enjoy unlimited and flexible time off for all salaried employees, in addition to 15 paid company holidays. • Commitment to Learning and Development: We support personal growth and education through a dedicated L&D fund that can be used for training, conferences, certifications and industry events. • Diversity, Equity, and Inclusion: We are committed to building a diverse team with individuals from various backgrounds, experiences, abilities, and perspectives, and we are proud to be an equal opportunity employer.