Senior Analyst, Project Management

🕒 Setembro 11

🤠 Texas – Remoto

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💵 $60.000 - $85.000 / ano

⏰ Tempo Integral

🟠 Sênior

👷‍♀️ Gerente de Projetos

👻 Score fantasma 16%

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🗣️🇺🇸🇬🇧 Inglês obrigatório

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Logo of Hilton

Hilton

10.000+ funcionários

Fundada em 1919

🏨 Hospitalidade

✈️ Turismo

Hospitality • Travel

A Hilton é uma empresa de hospitalidade global que opera e franqueia um amplo portfólio de hotéis e resorts nas Américas, Europa, Oriente Médio, África e Ásia-Pacífico. As informações fornecidas destacam carreiras e recursos para membros da equipe — enfatizando caminhos para hotelaria, corporativo e estudantes/início de carreira, benefícios, localizações e suporte multilíngue — refletindo o papel da Hilton como um empregador internacional na indústria de hospedagem e serviços ao hóspede. O negócio central da Hilton é oferecer acomodações, experiências para os hóspedes e serviços de hospitalidade em todo o mundo.

Descrição

• Lead HRCC internal and corporate projects using industry-standard project tools • Maintain project trackers and artifacts and work with teams to build cases for project approvals • Communicate project status, risks, and accomplishments • Lead projects, assign owners and timelines, and create project plans • Represent HRCC and document business discussions, outcomes, actions, and risks • Coordinate efforts and assessments for deliverables across HRCC • Partner with the Process Analyst on process studies and documentation • Manage and guide new projects, including approvals, status communications, and follow-ups • Handle multiple tasks and negotiate around conflicts or challenges • Develop project plans and change strategies • Deliver project status updates and risks to all levels of management • Define projects for assessment, delivery, and maintenance • Bring project deliverables to completion • Work with functional and technical decision-makers to translate needs into processes and process optimization • Collect and analyze data and apply process fundamentals • Report to the Senior Manager, Customer Excellence

🎯 Requisitos

• Two (2) years of operations, project management, or process management experience • Command of PowerPoint, Excel, including maintaining complex spreadsheets, and Microsoft Project or similar tools such as Asana, Smartsheet, or Trello • Command of tools such as Visio and Smartsheet • Skill to create compelling narratives using data, text, and visualizations • Travel less than 10% • Four (4) years of experience in project management or process management would be useful • PMP or relevant project management or Agile certification would be useful • Two (2) years of experience in a contact center environment would be useful • Experience supervising or leading a team, contractors, and vendors through the process lifecycle would be useful

🏖️ Benefícios

• 110 nights of deeply discounted travel, with room rates as low as $40/night through the Go Hilton travel program • Employee stock purchase program (ESPP) with Hilton shares available at a 15% discount • Paid parental leave for eligible Team Members, including partners and adoptive parents • Personalized caregiving concierge services • Crisis Concierge support for practical and emotional care • Free counseling and support through the Employee Assistance Program (EAP) for eligible Team Members • Generous paid time off (PTO) • Health and welfare benefits, including health plans, dental cleanings, and vision coverage • Retirement plans • Eligibility to participate in the Hilton Annual Incentive (Bonus) Plan, subject to plan terms and conditions

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