Operations Coordinator, VA – Cleaning Company

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Lago

SiteLinkedInTodas as Vagas

1 - 10 funcionários

Fundada em 2024

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A Lago é um serviço de recrutamento que conecta agências de marketing digital e empresas a talentos globais de alto nível provenientes de mercados emergentes. Desde 2015, a Lago é especializada em fornecer soluções de contratação remota, oferecendo vagas como assistentes virtuais, gerentes de social media e representantes de suporte ao cliente. A empresa busca potencializar tanto as agências quanto os profissionais talentosos, facilitando oportunidades de trabalho recompensadoras e permitindo que os negócios cresçam de forma eficiente e com ótimo custo-benefício.

Descrição

• Monitor LeadTruffle dashboard throughout the day • Respond immediately to new inquiries • Convert leads into booked estimates • Ensure no missed inquiries across Thumbtack, Google, website, and referrals • Respond quickly and professionally to calls, texts, and emails • Send invoices within 24 hours of job completion • Follow up with new customers within 48 hours • Drive 3–5 new 5-star Google reviews per week • Handle complaints calmly and solution-oriented • Maintain schedule 1–2 weeks in advance • Audit daily visits for accuracy (team assignments, duration, notes, travel time) • Manage call-offs, rescheduling, weather disruptions, scope changes • Ensure accurate clock-in/clock-out tracking • Post twice weekly on Facebook and Google Business Profile • Engage in local homeowner Facebook groups • Drive consistent review generation • Serve as communication bridge between cleaners and customers • Coach privately, praise publicly • Uphold quality standards while protecting team morale • Document and improve operational processes • Reduce escalations through system improvements

🎯 Requisitos

• 2+ years experience in operations, customer service, or virtual assistant roles • Advanced English proficiency (written and spoken) (B2-C1) • Experience using scheduling or CRM systems (Jobber preferred) • Strong organizational and multitasking skills • Ability to work independently and manage multiple communication channels • Strong emotional intelligence and de-escalation skills • Full-time availability aligned with US business hours • Experience using the following tools: LeadTruffle (lead management), Jobber (scheduling & job management), Facebook & Google Business Profile • Advance experience with text & email communication platforms** • Nice-to-Haves • Experience in home services industry • Direct Jobber experience • Experience generating online reviews • Startup or early-stage company experience • Process improvement & SOP documentation experience • Local community engagement experience

🏖️ Benefícios

• Remote Work: Work from anywhere—our team is global, and we value work-life balance. • Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us. • Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.