Senior Service Manager

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Hoist Group Ireland

SiteLinkedInTodas as Vagas

11 - 50 funcionários

Fundada em 1994

💳 Fintech

Fintech • Hospitality • Software

O Hoist Group Ireland é um fornecedor de tecnologia que oferece soluções de pagamento integradas e software especificamente projetado para o setor de hospitalidade. Sua plataforma permite que empresas do setor hoteleiro aceitem pagamentos online, presencialmente e por meio de aplicativos móveis, proporcionando uma experiência sem interrupções tanto para hóspedes quanto para operadores. Com produtos como Sistemas de Gestão de Propriedades e Software de Gestão de Pedidos, o Hoist Group Ireland visa melhorar a eficiência operacional e aumentar a satisfação dos hóspedes em hotéis, bares e restaurantes.

Descrição

• SPOC for all chain-level quality, technical & service matters • Able to communicate verbally and in writing to CTOs, CMOs, and senior members of the chain HQ • Identify trends and opportunities • Work closely with the KAD, other Hoist Group Teams and the client to deliver best in class service and higher satisfaction scores • Create value by minimizing the amount of issues • Create a trusted quality, technical and service orientated interface to the client • Review and build a structured pre-opening site testing to make sure we comply with those chain standards • Meet regularly with our international chain of partners • Constantly review processes • Build and manage a centrally documented pipeline of all chain hotels • Support with the introduction of new services & technologies • Provide a consultancy service to the countries to support large national bids • Provide monthly reporting to the chains

🎯 Requisitos

• Degree level or equivalent standard of general education within a relevant field • 5-7 years in a Hospitality Project Management • Recent experience and achievement at a senior management level within an organisation of comparable scope and complexity • Wireless tools certification such as Ekahau • High level of expertise with IP technology, networks, and Hospitality solutions including Aruba, Brocade, Cisco, Meraki, Fortinet

🏖️ Benefícios

• 33 days’ holiday including bank holidays • Opportunity to choose additional benefits including healthcare and pension