Director of Training – QA

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🕒 Março 11

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Honeydew Health

SiteLinkedInTodas as Vagas

11 - 50 funcionários

⚕️ Seguro de Saúde

🛒 Varejo

📡 Telecomunicações

Healthcare Insurance • Retail • Telecommunications

A Honeydew Health é uma plataforma de telemedicina especializada em oferecer acesso a cuidados dermatológicos, focando no tratamento de condições de pele como acne e eczema. Através de consultas virtuais com profissionais licenciados em dermatologia, eles oferecem planos de tratamento personalizados que podem incluir medicamentos prescritos, cremes tópicos e suporte contínuo. Com o compromisso de tornar os tratamentos de pele eficazes mais acessíveis, a Honeydew oferece uma experiência online conveniente, incluindo consultas no mesmo dia e envio gratuito de prescrições.

Descrição

• Architect and continuously evolve Honeydew’s operational onboarding programs across all frontline roles • Design structured 30-60-90 day ramp plans with measurable performance milestones and clear pass/fail checkpoints • Develop competency frameworks that clearly define expectations at every level • Build certification programs to ensure readiness before handling complex patient cases • Create advanced skills tracks for escalations, service recovery, and complex patient coordination • Design scalable learning content including playbooks, Loom libraries, scenario-based simulations, and decision frameworks, and micro-learning modules • Establish a continuous education cadence tied to product updates, regulatory changes, and process improvements • Implement leadership development training for Team Leads and emerging managers • Partner with Provider Operations to ensure alignment between administrative training and clinical expectations • Build coaching frameworks that equip Team Leads to deliver consistent, structured development conversations rooted in observed performance data • Own training metrics including ramp speed, QA lift post-training, knowledge retention rates, and employee readiness confidence. • Build and oversee Honeydew’s enterprise-wide QA program across all operational teams • Develop standardized QA scorecards aligned to patient experience, documentation accuracy, compliance, and efficiency • Lead calibration sessions to ensure consistent scoring across managers and feed patterns into structure training interventions • Conduct root cause analysis on recurring escalations and operational breakdowns, translating findings into new training content • Identify systemic performance trends and translate QA findings into targeted training interventions. • Partner with leadership to define performance thresholds and accountability frameworks • Present monthly quality and learning performance dashboards to executive leadership • Build and manage a high-performing Training & QA team. • Implement learning management systems or structured tracking tools to scale content delivery. • Ensure all training materials remain current, compliant, and aligned with evolving business needs. • Embed training into workforce planning and hiring strategy. • Serve as the organizational expert on workforce capability and operational consistency.

🎯 Requisitos

• 5+ years in learning & development, quality assurance, or workforce performance leadership • Demonstrated experience building structured onboarding and training programs from the ground up • Experience leading or designing QA frameworks with measurable KPIs • Proven ability to tie training programs to performance outcomes • Experience leading managers or senior ICs • Strong data fluency and comfort building or interpreting performance dashboards • Deep understanding of compliance, documentation standards, and regulatory risk in healthcare environments

🏖️ Benefícios

• Full remote flexibility • Direct impact you can measure • Ability to grow within the company • $100 monthly tech stipend • Free Honeydew membership • Direct access to new dermatology treatments • 20% off Honeydew products • Bi-monthly get togethers • Peer-to-peer recognition through Motivosity • Health insurance & HSA match • 401(k) retirement savings with employer match • Unlimited time off