Senior Customer Enablement Manager

🕒 Setembro 2

🇺🇸 Estados Unidos – Remoto (EUA)

💵 $142.000 - $180.000 / ano

⏰ Tempo Integral

🟠 Sênior

👔 Gerente

👻 Score fantasma 20%

O que significa: quão provável esta vaga está aberta sem contratação ativa.Como ler: 60% ou mais significa que achamos que é uma vaga fantasma. Pontuações mais baixas preocupam menos.Como pontuamos: tempo em aberto, republicações, vagas abertas vs tamanho do time, rapidez para fechar vagas, e se o salário está divulgado.Observação: é uma estimativa de dados públicos, não um julgamento da empresa. Vagas reais podem ter pontuação alta, então use como uma dica, não como um fato.

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Horizon3.ai

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2019

🔒 Cibersegurança

🤖 Inteligência Artificial

☁️ SaaS

Cybersecurity • Artificial Intelligence • SaaS

A plataforma NodeZero™ capacita sua organização a continuamente encontrar, corrigir e verificar sua superfície de ataque explorável. Reduza seu risco de segurança ao encontrar autonomamente fraquezas em sua rede, sabendo como priorizá-las e corrigi-las, e verificando imediatamente se suas correções funcionam. O NodeZero oferece pentests autônomos seguros para produção e outras operações de avaliação chave que escalam através de seus maiores ambientes internos, externos, em nuvem e em nuvem híbrida. Sem necessidade de agentes, sem código para escrever e sem consultores para contratar. Somos uma fusão de ex-operadores cibernéticos das Operações Especiais dos EUA, engenheiros de startups e praticantes de cibersegurança anteriormente frustrados. Estamos comprometidos em ajudar a resolver nossos problemas comuns de segurança: ferramentas de segurança ineficazes, falsos positivos resultando em fadiga de alerta, pontos cegos, cultura de segurança "para cumprir tabela", escassez de habilidades em cibersegurança e o longo tempo e custo de contratar consultores externos.

Descrição

• Bring the foundational Horizon3 Customer Academy to life and help customers realize value from the NodeZero autonomous penetration testing platform faster • Design, build, and continuously improve customer learning experiences across NodeZero capabilities, tiers, workflows, and functionality • Build customer certifications, technical how-to modules, guided learning paths, hands-on exercises, and other enablement experiences • Define curriculum architecture organized by customer role, use case, capability, product tier, and proficiency level • Define learning paths from foundational concepts through advanced NodeZero usage and operational best practices • Design and launch customer certification programs with practical assessments and completion criteria • Create technical modules covering configuration, test execution, findings review, reporting, remediation validation, and related functionality • Produce interactive lessons, demonstrations, walkthroughs, videos, job aids, reference guides, scenario-based exercises, and hands-on labs • Maintain deep working knowledge of NodeZero, product tiers, technical workflows, releases, roadmap changes, attack research, and customer use cases • Partner with Product, Engineering, Customer Success, Sales Engineering, Product Marketing, Attack Research, Support, and other technical SMEs • Establish processes for gathering expertise, validating technical accuracy, content reviews, ownership, and update cycles • Personally design and produce live, virtual, and self-paced customer enablement content using adult learning and instructional design principles • Build reusable templates and standards for lessons, modules, assessments, facilitator guides, labs, and certification materials • Define and track customer readiness, engagement, certification, adoption, and time-to-value measures • Use completion data, assessment results, customer feedback, support themes, and Customer Success insights to improve learning experiences • Maintain a roadmap for new courses, certifications, updates, and retired content • Share progress, risks, and impact with enablement and cross-functional leadership

🎯 Requisitos

• 5+ years of experience in customer enablement, technical enablement, instructional design, customer education, learning experience design, or a related field • Demonstrated experience building technical customer education, certifications, academies, onboarding programs, or product training • Proven ability to translate complex technical concepts into clear, practical, and outcome-oriented learning content • Hands-on experience creating digital learning content using tools such as Articulate Rise or comparable authoring platforms • Experience designing assessments, knowledge checks, practical exercises, or certification programs • Strong written and verbal communication skills, including the ability to work effectively with technical SMEs and customer-facing teams • Strong project management skills and the ability to manage content development from intake through launch and iteration • Direct experience with NodeZero, autonomous penetration testing, offensive security, exposure management, vulnerability management, cloud security, identity security, or adjacent cybersecurity domains • Experience enabling security, IT, infrastructure, DevOps, or technical practitioner audiences • Experience building a customer academy or education program from the ground up • Experience creating hands-on labs, technical demonstrations, interactive simulations, or scenario-based learning • Familiarity with learning management systems, video and screen-recording tools, assessment platforms, and customer education analytics • Experience working closely with Product, Engineering, Customer Success, and Sales Engineering in a high-growth B2B SaaS or cybersecurity company • Experience working with enterprise customers • Ability to work in the United States; applicants must be legally authorized to work in the United States

🏖️ Benefícios

• Equity package in the form of stock options for all full-time roles • Health, vision & dental insurance for you and your family • Flexible vacation policy • Generous parental leave • Remote and hybrid work models depending on role and location • Career development opportunities • Inclusive, collaborative culture • Moderate travel for customer meetings, enablement events, internal planning sessions, and company gatherings