Senior Account Manager

🕒 Setembro 9

🇺🇸 Estados Unidos – Remoto (EUA)

⏰ Tempo Integral

🟠 Sênior

💰 Gerente de Contas

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Hospitality Solutions

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

💼 Consultoria

📣 Marketing

📦 Logística

Consulting • Marketing • Logistics

A Hospitality Solutions é uma empresa de tecnologia para o setor de hospitalidade que oferece uma plataforma SaaS integrada para hotéis, combinando motores de reserva, sistemas centrais de reservas, distribuição GDS/OTA, pagamentos, varejo, marketing digital, serviços de voz/reservas e inteligência de hóspedes. A plataforma ajuda os operadores de hotel a expandirem a distribuição, maximizar a receita, personalizar as experiências dos hóspedes e simplificar as operações em vários canais.

Descrição

• Own the commercial relationship for an assigned portfolio of existing hotel accounts • Serve as the primary contact for strategic and revenue-related customer conversations • Develop strategic account plans covering growth priorities, renewal strategy, and relationship depth over a 12-month horizon • Identify renewal and upsell opportunities ahead of contract timelines • Own renewal outcomes and protect recurring revenue • Convert upsell and cross-sell opportunities into realized revenue • Manage existing-account opportunity pursuits from identification through close, including deal strategy, stakeholder alignment, pricing, and contract execution • Coordinate Sales Consultants for complex demonstrations and technical solutioning • Maintain accurate Salesforce pipeline and revenue forecasts • Lead customer meetings, business reviews, QBRs, and executive presentations • Represent customer priorities internally while protecting Aven Hospitality’s commercial interests • Collaborate with Customer Success, Customer Care, Delivery, Sales Support, and Sales Consulting teams • Bring market dynamics, competitive activity, and customer feedback into product and commercial strategy

🎯 Requisitos

• Minimum 3 years of strategic account management experience in the hospitality industry or hospitality technology space • Proven track record of meeting or exceeding revenue retention and growth targets across a portfolio of accounts • Strong commercial judgment in renewal strategy, upsell positioning, pricing, and contract negotiation • Ability to interpret customer performance data, usage analytics, and commercial metrics • Fluency with CRS, PMS, distribution technology, or related hospitality systems • Proficiency with Salesforce for pipeline management, opportunity tracking, and account documentation • Excellent presentation, oral, and written communication skills • Ability to build and maintain executive-level relationships across hotel ownership groups, brands, and management companies • Strong organizational discipline to manage multiple accounts, active opportunities, and competing priorities • Willingness to travel up to 25% of the time • Bachelor's degree or equivalent; relevant industry experience accepted in lieu of formal education • Experience working in a matrixed commercial organization alongside Customer Success, Sales Engineering, and Sales Support functions • Background in revenue management, distribution strategy, or hotel technology operations • Familiarity with SynXis, SynXis Central Operations, or related Aven Hospitality products • Advanced Microsoft Office proficiency (Excel, PowerPoint, Word)

🏖️ Benefícios

• Reasonable accommodation for applicants with disabilities • Equal employment opportunity/affirmative action employer committed to providing employment opportunities to minorities, females, veterans and disabled individuals