Launch Engagement Specialist

🕒 Julho 11

🐊 Florida – Remoto

🐊 Florida – Remote

⏰ Tempo Integral

🟢 Júnior

🟡 Pleno

🚫👨‍🎓 Sem graduação necessária

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Hotwire Communications Ltd

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

Fundada em 2002

🏨 Hospitalidade

📦 Logística

🏗️ Construção

Hospitality • Logistics • Construction

A Hotwire Communications Ltd é uma empresa de telecomunicações por fibra óptica que opera sob a marca Fision, construindo e operando redes 100% em fibra para oferecer internet de alta velocidade e simétrica em gigabits para comunidades residenciais e clientes empresariais. A empresa fornece serviços de conectividade em pacote, incluindo Wi-Fi gerenciado, TV, telefone digital, segurança e automação residencial para casas unifamiliares, multifamiliares, associações de moradores, hospitalidade, habitação estudantil, moradia para idosos e outros clientes empresariais em vários estados dos EUA. A Hotwire enfatiza um atendimento ao cliente de nível concierge, infraestrutura de rede escalável e soluções de nível empresarial para implantações em toda a comunidade.

Descrição

• Provide a best-in-class customer service experience (White Glove Service) to new on-boarding customers • Handle high call volume, covering a full range of customer inquiries concerning new installation of services, scheduling follow-up, explaining their first monthly bill, etc. • Serve as primary support liaison between the Company and new customers • Assist customers with setting up new service and scheduling appointments • Provide technical telephone, IPTV, and Internet support to customers and answer complex questions on function and usage products • Use investigative skills to ascertain the nature of the caller’s concerns and develop an action plan to resolve issues • Promote and maintain high quality, professional service on every call with every customer • Other duties as required or assigned.

🎯 Requisitos

• High School Diploma or equivalent • Minimum of 2 years’ relevant work experience in customer service, telecommunications, or technical support • Ability to speak clearly using grammatically correct English (Other language skills a plus) • Strong communication and organizational skills • Demonstrate personal excellence including punctuality, integrity and accountability • Ability to demonstrate sensitivity and compassion • Ability to work nontraditional schedules/shifts, including evenings, weekends and holidays • A quiet workplace so you can focus on delivering excellent service to our customers • Must have DSL or high speed internet service with a minimum speed 25 MB/s, preferred upload speed 50 MB/s.

🏖️ Benefícios

• Comprehensive Healthcare/Dental/Vision Plans • 401K Retirement Plan with Company Match • Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!) • Paid Volunteer Time • Paid Parental Leave • Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service • Employee Referral Bonuses • Exclusive Entertainment Discounts/Perks