Engineering Manager – Team Lead

🕒 Maio 2

🐊 Florida, Illinois, +6 estados a mais – Remoto

🐊 Florida – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🏖️ New Jersey – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Tempo Integral

🟠 Sênior

👮‍♀️ Gerente de Engenharia de Software

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Humach

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

🤖 Inteligência Artificial

☁️ SaaS

🤝 B2B

💰 Venture Round em 2017-01

Artificial Intelligence • SaaS • B2B

A Humach é uma empresa especialista em soluções de inteligência artificial para centrais de atendimento. Eles oferecem uma combinação de agentes humanos e agentes digitais IA para proporcionar serviços de atendimento ao cliente de classe mundial. Com serviços como o mAI Pilot e integrações com as principais soluções CCaaS e CRM, a Humach foca em navegar a integração de IA para call centers para melhorar o desempenho, eficiência e satisfação do cliente. Suas ofertas incluem serviços gerenciados de CX, habilitação tecnológica e treinamento & desenvolvimento, com ênfase central em segurança e conformidade. A Humach é conhecida por apoiar uma variedade de empresas com sua expertise em atendimento ao cliente e tecnologia de IA.

Descrição

• Lead, coach, and develop a distributed team of engineers working on AI-driven, LLM integrated workflows, digital voice agents, and cloud-native services. • Own day-to-day engineering execution, ensuring delivery against product roadmaps, client commitments, and quality standards. • Provide technical leadership across the AI platform, including agent orchestration, integrations, and real-time systems. • Support and operationalize architectural decisions defined in collaboration with the Chief AI Architect, ensuring solutions meet scalability, reliability, security, and compliance standards. • Partner closely with Product Management to translate business and client needs into clear technical plans and deliverables. • Collaborate with Customer Success teams to support production deployments, incident resolution, and continuous improvement. • Establish and reinforce engineering best practices around code quality, documentation, testing, observability, and release management. • Hire, onboard, and retain high-quality engineers while fostering a culture of ownership, accountability, and learning. • Ensure teams are effectively prioritizing work, managing technical debt, and balancing speed with long-term platform health. • Contribute to planning and execution across multiple concurrent initiatives in a fast-paced, client-facing environment.

🎯 Requisitos

• Bachelor’s degree in Computer Science, Engineering, or a related field. • 6–10+ years of experience in AI, SaaS, or customer experience platforms; or an equivalent combination of education and experience. • Hands-on experience integrating and operating AI voice technologies, including ElevenLabs or equivalent enterprise-grade speech generation platforms (TTS) and operating in cloud-native systems, preferably AWS. • Clear communicator who can align technical teams with product goals and operational realities. • Experience leading teams with modern software delivery practices, including sprint planning, backlog management, and release coordination. • Demonstrated commitment to delivering high ‑ quality results with speed, ownership, and a strong team culture. • Experience with AI evaluation practices, including bias testing and risk assessment in production systems. • Prior experience working with geographically dispersed teams across the U.S., India, and Europe. • Willingness to work outside standard business hours to support client needs and critical initiatives. • Experience with contact center technologies, such as Amazon Connect, Genesys, NICE, Talkdesk, or Five9 is preferred.

🏖️ Benefícios

• medical • dental • 401k • life insurance • paid time off