Consumer Onboarding Strategy Advisor

🕒 3 dias atrás

🐎 Kentucky, New York, +1 estados a mais – Remoto

🐎 Kentucky – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote

💵 $138.200 - $190.100 / ano

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

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Humana

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1961

🏥 Saúde

🛡️ Seguros

⚕️ Seguro de Saúde

Healthcare • Insurance • Healthcare Insurance

A Humana é uma empresa de saúde dedicada a gerar um impacto positivo na saúde de indivíduos, comunidades e do sistema de saúde como um todo. Com foco em colocar a saúde em primeiro lugar, a Humana atende a uma ampla e diversa gama de populações, incluindo idosos e militares, oferecendo planos Medicare Advantage (HMO, PPO e PFFS). A Humana está comprometida em promover uma cultura de pertencimento e respeito mútuo, oferecendo benefícios competitivos e flexíveis para garantir a segurança financeira de seus funcionários e de suas famílias. A empresa se orgulha de criar um ambiente de trabalho inclusivo, no qual todos têm a oportunidade de ter sucesso.

Descrição

• Lead and transform Humana's new member onboarding experiences • Set the strategic vision for the reimagined onboarding experience • Partner with Enterprise Growth, Marketing, Digital, Call Centers, Stars, and other cross-functional teams • Maintain alignment among program strategy, measurement plans, consumer research priorities, and execution partners • Ensure workstreams stay aligned, on track, and focused on member and business outcomes • Engage executive stakeholders and prepare highly visible executive forums • Showcase progress and impact across strategic opportunities • Escalate roadblocks, gather commitments, and reconcile input • Serve as a strategic product manager for Humana's onboarding transformation program • Hypothesize and analyze new pilots and opportunities • Develop member personas and segmentation strategies • Create onboarding measurement strategies, KPIs, pilot evaluation criteria, and executive reporting • Identify and size opportunities, including determining NPV with finance partners • Translate the onboarding vision into cohesive plans with milestones and accountability • Increase the Enterprise Onboarding Program's visibility and credibility with executives • Support executive communications, updates, readouts, reporting, and escalations • Maintain momentum, resolve blockers, and manage dependencies with workstream leads • Bring structure, clarity, and urgency to complex challenges while focusing on member outcomes • Advocate for member needs and discuss difficult topics persuasively

🎯 Requisitos

• Bachelor's Degree • Minimum of 6 years of progressive experience creating program or product strategy • Strong understanding of customer journey design and management, persona development, experience transformation, and onboarding best practices • Strong leadership and stakeholder management skills • Ability to build trust and credibility with senior business leaders and influence enterprise decision-making • Proven success delivering large, multi-workstream programs in healthcare or similarly complex environments • Experience across people, processes, and technology domains • Exceptional verbal and written communication skills • Experience developing presentations and presenting to executive and board-level audiences • Ability to distill strategic goals into actionable, measurable execution plans • Expertise in program acceleration, risk mitigation, and managing cross-functional interdependencies • Superior analytical and problem-solving skills • Experience transforming data into actionable insights, including Microsoft Excel • Highly collaborative and adaptable; able to lead through ambiguity in a dynamic environment • Home internet with minimum 25 Mbps download and 10 Mbps upload speeds • Ability to work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefícios

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Work-from-home arrangement • Occasional travel for training or meetings