Lead Product Manager

🕒 4 dias atrás

🏄 California, Illinois, +2 estados a mais – Remoto

🏄 California – Remote 🌽 Illinois – Remote 🦬 Montana – Remote 🗿 South Dakota – Remote

💵 $126.300 - $173.700 / ano

⏰ Tempo Integral

🟠 Sênior

✅ Gerente de Produto

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Humana

SiteLinkedInTodas as Vagas

10.000+ funcionários

Fundada em 1961

⚕️ Seguro de Saúde

Healthcare Insurance

A Humana é uma empresa de saúde dedicada a gerar um impacto positivo na saúde de indivíduos, comunidades e do sistema de saúde como um todo. Com foco em colocar a saúde em primeiro lugar, a Humana atende a uma ampla e diversa gama de populações, incluindo idosos e militares, oferecendo planos Medicare Advantage (HMO, PPO e PFFS). A Humana está comprometida em promover uma cultura de pertencimento e respeito mútuo, oferecendo benefícios competitivos e flexíveis para garantir a segurança financeira de seus funcionários e de suas famílias. A empresa se orgulha de criar um ambiente de trabalho inclusivo, no qual todos têm a oportunidade de ter sucesso.

Descrição

• Collaboratively own and manage the product backlog for assigned consent and preference platform capabilities, ensuring alignment with the multiyear enterprise roadmap • Translate enterprise strategy, regulatory requirements, and business needs into clear product requirements, user stories, and acceptance criteria • Partner closely with our Next Best Action team, engineering, architecture, and delivery teams to plan, execute, and release platform enhancements on time and at quality • Balance near-term business needs with long-term platform scalability, maintainability, and compliance • Lead development of specific platform capabilities such as consent capture, preference updates, suppression logic, policy enforcement, and downstream activation • Drive platform integration with Next Best Action • Ensure consent and preference data models, APIs, and workflows adhere to enterprise standards and regulatory guidance • Validate that platform functionality supports omnichannel use cases across web, mobile, CRM, contact center, and third-party integrations • Identify dependencies, risks, and tradeoffs, escalating decisions as needed • Act as a key product partner to NBA, Marketing, Digital, CRM, Customer Service, Legal, Privacy, and Compliance teams • Support onboarding and adoption of the platform by lines of business through enablement, documentation, and partnership • Collaborate with enterprise data, identity, and analytics teams to ensure accurate, reliable use of consent and preference data • Serve as a day-to-day product escalation point for delivery teams and business stakeholders • Ensure consent and preference experiences are intuitive, transparent, and aligned with customer trust expectations • Advocate for customer-centric design patterns that clearly communicate data usage, choices, and controls • Incorporate customer, compliance, and operational feedback into product iteration and refinement • Track and report on product-level KPIs such as consent capture rates, preference usage, data quality, error rates, and activation success • Partner with the Director to identify opportunities to reduce operational friction, manual processes, and compliance risk • Monitor platform performance and integration health, driving corrective actions and enhancements as needed

🎯 Requisitos

• Bachelor’s degree in Business, Technology, or a related field; MBA or advanced degree preferred • 5+ years of experience in product management, platform product ownership, or digital capability delivery • Strong understanding of consent, preference, privacy, or customer data management concepts • Familiarity working with Next Best Action platforms, AI platforms, or intelligent platforms • Experience managing complex backlogs for enterprise platforms used across multiple channels and business units • Demonstrated ability to translate regulatory or policy requirements into functional product capabilities • Proven experience working with cross-functional technology, legal, compliance, and business teams • Strong written and verbal communication skills with the ability to clearly articulate requirements and tradeoffs.

🏖️ Benefícios

• Health benefits effective day 1 • Paid time off, holidays, volunteer time and jury duty pay • Recognition pay • 401(k) retirement savings plan with employer match • Tuition assistance • Scholarships for eligible dependents • Parental and caregiver leave • Employee charity matching program • Network Resource Groups (NRGs) • Career development opportunities