Customer Success Manager

🕒 Março 30

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Humata Health

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🏥 Saúde

💼 Consultoria

🤖 Inteligência Artificial

Healthcare • Consulting • Artificial Intelligence

A Humata Health é uma empresa liderada por médicos que está revolucionando o processo de autorização prévia na saúde usando tecnologia avançada de inteligência artificial. Sua plataforma automatiza as complexidades envolvidas na autorização prévia, com o objetivo de otimizar os fluxos de trabalho de aprovação para prestadores de serviços de saúde e pagadores, melhorando, assim, o cuidado ao paciente. Ao permitir autorizações sem toque e reduzir os encargos administrativos, a Humata Health procura melhorar a eficiência e reduzir os custos dentro do sistema de saúde.

Descrição

• Own and nurture relationships with assigned customers to ensure seamless onboarding, implementation, and ongoing support. • Act as the primary point of contact and advocate for customers, proactively addressing their needs and concerns. • Establish a trusted advisor relationship with customers to drive the adoption of Humata Health’s solutions. • Develop and execute success plans tailored to customers' strategic goals and operational workflows. • Provide insights on industry best practices and leverage analytics to demonstrate value and ROI. • Balance high-level strategic planning and manage day-to-day tactical execution and problem-solving • Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations. • Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs. • Track and analyze key metrics related to Humata’s performance and to inform proactive strategies. • Serve as the voice of the customer, driving cross-functional initiatives to improve user experience and product performance. • Facilitate customer feedback sessions and ensure actionable insights are integrated into product and service improvements. • Drive customer retention and renewals by consistently demonstrating value. • Identify opportunities for scope expansion or additional solutions based on customer needs. • Deliver tailored reports and presentations that highlight customer outcomes, including cost savings, performance metrics, and progress toward goals. • Prepare for and lead formal presentations to discuss account health and future plans.

🎯 Requisitos

• Bachelor’s degree in Business, Economics, Healthcare Administration, or a related field. • 5+ years of experience in a customer success or consulting role, preferably in healthcare or technology. • Experience working in small teams where both strategic thinking and tactical execution are required daily • Proven ability to build and maintain relationships with stakeholders at all levels, including executives and operational teams. • Exceptional communication and presentation skills, with a talent for tailoring messaging to diverse audiences. • Proficient in PowerBI and data analytics • Strong analytical mindset with experience in tracking and interpreting key performance indicators (KPIs).

🏖️ Benefícios

• Impactful Work: Contribute to innovative solutions that improve healthcare efficiency and patient outcomes • Remote Flexibility: Enjoy working remotely while being part of a collaborative team, with access to our new office in Winter Park, FL • Competitive Compensation: Enjoy competitive base compensation, equity through our Employee Stock Option Plan, and bonus-eligible roles • Comprehensive Benefits: Full benefits package including unlimited PTO and 401k program with employer match • Growth Opportunities: Advance your career in a fast-paced, high-impact environment with ample professional development • Inclusive Culture: Join a diverse workplace where your ideas and contributions are valued