Senior Client Account Specialist

🕒 Julho 11

🏄 California, Colorado, +11 estados a mais – Remoto

🏄 California – Remote ⛰️ Colorado – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $60.000 - $120.000 / ano

⏰ Tempo Integral

🟠 Sênior

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Husch Blackwell

SiteLinkedInTodas as Vagas

1001 - 5000 funcionários

⚖️ Jurídico

📋 Conformidade

🏢 Corporativo

Legal • Compliance • Enterprise

A Husch Blackwell é um escritório de advocacia nacional que oferece uma ampla gama de serviços jurídicos e consultoria para clientes corporativos e institucionais. O escritório oferece serviços de litígios, transações corporativas, consultoria regulatória e de conformidade, aconselhamento tributário e de infraestrutura, além de suporte em operações e consultoria jurídica, com escritórios em diversas cidades dos EUA e foco no atendimento ao cliente, inovação e trabalho pro bono.

Descrição

• Ensure that the firm receives timely payments from debtors. • Monitor accounts, contacting clients with overdue balances, negotiating payment plans, and documenting collection efforts. • Serve as a liaison between the firm and its clients, helping maintain financial stability. • Regularly review the firm’s accounts receivable to identify overdue accounts. • Keep track of outstanding debts and prioritize collection efforts. • Ensure firm commitments are adhered to as related to billing, providing direct contact and follow-up with each partner and client as assigned to ensure timely billing and collections. • Contact clients with overdue accounts via phone, email, or written correspondence. • Communicate professionally and empathetically, maintaining positive relationships while addressing payment issues. • Address client inquiries and complaints related to billing and outstanding balances. • Work collaboratively with clients to find mutually beneficial solutions. • Attempt to collect overdue amounts directly from clients. • Negotiate payment plans or settlements to facilitate debt recovery. • Generate monthly client reminder statements, making any necessary revisions. • Prepare bankruptcy claims, research, and submit claims for unclaimed property, propose, set up and maintain promissory notes/personal guarantees to ensure client compliance and assist in obtaining and interpreting the of research information/credit reports. • Prepare final demand letters for management’s signature to send to clients following approval by the Firm’s General Counsel’s office. • Recommend proposed transfers of any accounts to Firm’s collections attorney, including preparing the placement letter for management signature, gathering of all collection activities, client details and any other pertinent documentation. • Maintain accurate records of all communication with delinquent account holders, including date, time, name and title of person spoken to and details of conversation/email. • Document payment arrangements, promises to pay, and any other relevant details. • Provide consistent updates and correct client collections contact information to the business intake and client data teams. • Identify, research, and propose solutions to issues affecting the Firm’s ability to properly invoice its clients and/or the client’s ability to timely pay our invoices. • Prepare regular reports on the status of unpaid accounts and progress in debt recovery. • Keep the firm informed about collection activities and trends. • Update management of any potential collection issues requiring escalation and providing recommendations for resolution. • Provide timely submissions of any recommended proposed write offs accompanied by the required supporting information and appropriate coding. • Prepare, review, and distribute, as appropriate, monthly reports for delinquent AR and WIP to partners. • Provide reports reflecting AR analyses, aged WIP, DSO, potential and existing AR and WIP reserves, agreed upon metrics and key performance indicators. • Confer with billing partners to determine reason(s) for aged AR & WIP and present strategies to obtain payment and ensure timely billing of WIP. • Ensure the firm is in compliance with the terms of service, client’s outside counsel guidelines or any existing agreements in effect with respect to the client and/or matter. • Provide any accrual information to partners or clients as assigned or requested. • Act as the resource to partners and clients to resolve any issues hindering payment to the Firm or the billing of WIP. • Collaborate with our internal departments as required and related to the team’s projects, issues, and concerns. • Ability to support and train Client Account Specialist on processes and procedures. • Other duties as assigned.

🎯 Requisitos

• 4-year degree preferred, or combination of education and commensurate work experience required. • 5 years of relevant accounting experience required, preferably in a professional services environment. • Technical proficiency with Microsoft Office Suite, ARCS Collections Software and Elite. • High level of detail-orientation required. • Excellent organizational skills required. • Must possess strong financial, business, analytical and accounting acumen. • Ability to work under pressure, meet deadlines with shifting priorities. • Must be a self-starter with a high level of initiative. • Strong customer service skills, able to anticipate needs and exercise independent judgment. • Strong attention to detail, organizational skills and the ability to handle multiple projects. • Maintains confidentiality and exercises discretion. • Exercises solid strategic thinking and problem-solving skills. • Strong written and verbal communication skills, able to communicate effectively and in a professional manner with all levels of the Firm and outside vendors.

🏖️ Benefícios

• medical and dental coverage • life insurance • short-term and long-term disability insurance • pre-tax flexible spending account for certain medical and dependent care expenses • an employee assistance program • Paid Time Off • paid holidays • participation in a retirement plan program after meeting eligibility requirements