Customer Success Manager – AI & Digital Content

🕒 Maio 29

🇿🇦 África do Sul – Remoto

⏰ Tempo Integral

🟡 Pleno

🟠 Sênior

🏆 Sucesso do Cliente

👻 Score fantasma 44%

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Huzzle.com

SiteLinkedInTodas as Vagas

51 - 200 funcionários

🎯 Recrutamento

👥 RH Tech

☁️ SaaS

💰 $1.780.791 Pre Seed Round - Huzzle em 2024-04

Recruitment • HR Tech • SaaS

A Huzzle é uma plataforma de Early Careers que conecta estudantes, sociedades estudantis e empregadores. Começando como um CRM para sociedades estudantis pré-profissionais, a Huzzle evoluiu para a plataforma de carreira universitária utilizada por mais de 100.000 talentos no Reino Unido.

Descrição

• - Act as the primary, proactive point of contact for all clients via WhatsApp, Slack, and email, ensuring no query goes unanswered. • - Own the end-to-end client onboarding process, setting clear expectations and establishing trust from day one. • - Manage high-volume content delivery schedules, coordinating between internal virtual assistants, editors, and copywriters to meet deadlines. • - Perform rigorous quality control on all AI-generated video outputs to ensure brand consistency and technical excellence before delivery. • - Oversee social media scheduling across platforms including Instagram, Facebook, and YouTube Shorts. • - Identify operational bottlenecks and create SOPs to move the business toward a more mature, scalable infrastructure. • - Proactively monitor account health, identifying and resolving potential retention risks before they escalate.

🎯 Requisitos

• - Proven experience as a Client Success Manager, Account Manager, or Delivery Manager, specifically within a marketing or creative agency. • - Exceptional professional English (written and spoken) with the ability to manage client expectations with authority and empathy. • - High-level organizational skills with the ability to track multiple deliverables across 20+ active accounts simultaneously. • - Demonstrated reliability and a commitment to a full-time, dedicated role; we are looking for a long-term partner, not a freelancer with multiple projects. • - Technical comfort and curiosity; you must be willing to dive into AI tools like HeyGen and ChatGPT as part of your daily workflow. • - A "builder" mindset—the ability to take ownership of an operationally immature business and implement structure without constant direction. • - Ability to handle difficult conversations professionally and de-escalate client concerns independently. • - Direct experience with AI video generation tools or short-form video content agencies. • - Proficiency in Notion for project tracking and documentation. • - Experience working directly with founders in early-stage, fast-moving companies. • - Background in personal branding or social media strategy for professional sectors (e.g., Real Estate, Medical, Finance).

🏖️ Benefícios

• 💻 Fully Remote: Work from anywhere with international teams • 🚀 Opportunity to lead in the cutting-edge AI content space • 🤝 Peer Community: Connect with high-performing sales professionals in our network • 🧭 Ongoing Support: Receive guidance from Huzzle before and after placement • 💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals