IT Support Specialist – L1

🕒 Janeiro 21

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Hyremote

SiteLinkedInTodas as Vagas

51 - 200 funcionários

Fundada em 2021

🤝 B2B

🎯 Recrutamento

☁️ SaaS

B2B • Recruitment • SaaS

A Hyremote é uma agência de staffing remoto especializada em montar equipes offshore de alto nível para ajudar empresas a otimizar sua força de trabalho e aumentar a produtividade. Ao priorizar o fit de competências (skill fit) e candidatos rigorosamente avaliados, a Hyremote oferece aos clientes profissionais dedicados e qualificados por uma fração do custo. Com compromisso com suporte contínuo, crescimento e satisfação dos colaboradores, a Hyremote busca aprimorar a experiência de staffing e ajudar as empresas a prosperar em um ambiente competitivo.

Descrição

• Provide IT support through voice and chat channels • Troubleshoot and resolve issues related to Helpdesk/Troubleshooting, Active Directory (AD), and Domain Name Systems (DNS) • Manage Windows Servers and utilize ConnectWise or other ticketing systems • Handle user creation/termination and application installations • Set up printers and resolve internet down issues • Configure and troubleshoot Office 365 and Office suite applications • Handle VIP ticket requests and priority user support • Recover and restore files (both locally and in cloud-based systems) • Respond to single user compromised email accounts • Set up drive mapping and access to network resources • Respond to and troubleshoot site-wide Wi-Fi and network outages

🎯 Requisitos

• At least 2 years of hands-on experience in an IT support role • Strong working knowledge of Windows environments, including Active Directory, DNS, Windows Servers, Office 365, basic networking, and common end-user systems • Comfortable diagnosing and resolving a wide range of IT issues across desktops, servers, and network-related problems • Able to provide clear, professional support over voice and chat, including assisting VIP or priority users when needed • Careful and accurate when handling user access, drive mapping, system changes, and routine updates

🏖️ Benefícios

• 100% work-from-home flexibility • Preset salary growth • Weekly salary payments